Head of Programs, Middle and Large Business Insurance

Head of Business - UQ05RE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

This executive position leads, directs, and manages the business countrywide and is the Enterprise retail leader for Middle and Large Programs. This leader represents The Hartford and is the central point of contact for our M & L Programs agency plant. This position is responsible for the P&L for the Programs business. They lead critical enterprise initiatives and opportunities for The Hartford and participate in OCUO Community of Practice. This role creates an environment which supports and motivates the Captive team to develop expert technical, sales, underwriting and customer service skills.

• Leadership and oversight of the Programs underwriting teams (3 direct reports).
• Underwriting portfolio management at the LOB, Program and unit level. Work in close collaboration with actuarial, claim, OCUO to ensure that rate adequacy is achieved to properly fund the portfolio for profit.
• Partner with Finance, Claims, Risk Engineering, Actuarial, Compliance, Legal, Operations, IT, and other resources needed to support risk decision making and manage portfolio service commitments
• Develop and execution strategies for achievement of operating plan commitments (rate achievement, retention, new business and profit)
• Regularly report out Program financial results to Senior Leadership Team
• Responsible for profit, net rate, pricing adequacy, loss cost trends, outlook targets by business in partnership with Actuary and Finance to develop proactive solutions to address variance
• Own efficiency of operating model
• Optimize expense ratio by understanding all components of operational efficiency

• Develop and execute a new program development strategy including a new program vetting and review methodology within the appetite of MLC and The Hartford.
• Partner with program colleagues in Global Specialty to ensure consistency of approach to the market.
• Responsible for establishing and maintaining close partnership with Product and Actuary to inform business and anticipate actions on pricing trends, loss reserve trends, threats and opportunities
• Provide thought leadership and support to product initiatives
• Steward the portfolio and book of business mix in overall compliance with The Hartford's guidelines, policies, service standards and levels of authority.
• Build thought partnership to drive product strategy and roadmap, appetite expansion, pricing, and service capabilities
• Tightly connected with MLC Underwriting Community of Practice to ensure MLC practices are part of the Captive BU routines, especially the MLC Enterprise CUO
• Partnership with Reinsurance partners to ensure special acceptance decisions and adherence to treaty
• Develop strategies to advance profitable growth

• Drive strategies and practices with specific distribution partners to achieve desired results
• Manage relationships with top agents and brokers to maximize HIG market share
• Build strong relationship with top risk management clients to increase retention
• Support and provide leadership to program specific sales and marketing initiatives; provide direction in the development of specialized external and internal marketing collateral

• Build and maintain the strategic roadmap for future of the Programs BU.
• Help create clear vision/plan for the Programs BU.
• Work closely with all Underwriting Officers in MLC to ensure consistency
• Build thought partnership to drive product strategy and roadmap, appetite expansion, pricing, and service capabilities
• Develop innovative, customer-led solutions

• Provide leadership to Programs team
• Works closely with partner organizations to ensure clear alignment
• Provides education, development, and guidance to further differentiated capabilities, including claims, risk engineering, product, operations and underwriting talent
• Responsible to drive our roadmap both internally and externally - with goal to differentiate The HIG to grow our business
• Active and visible field and industry engagement, including representing The Hartford at various industry events
• Champions UW Culture evolution in Programs BU
• Continuous Improvement- run/push/oversee across Programs BU.
• Create and sustain a high performing team through knowing and recruiting the best talent, maximizing the skills, flexibility and potential of the professional staff and minimizing employee-initiated turnover through effective management/leadership.
• Provide clear direction and communications that support HIG and segment initiatives. Ensure that leaders cascade information and keep employees informed.

• 15+ years progressive experience in Commercial Lines P&C underwriting, sales/field management, and supervision; sound financial acumen, understanding of financials and P&L, knowledge and experience with setting and driving an operating plan; track record of setting goals and delivering results
• Bachelor's degree required. CPCU, CIC or other industry designation preferred.
• Proven track record of successfully leading complex organizations and matrix relationships.
• Consistent, high level of performance and achievement over the career span.
• Demonstrate a bias for speed and execution that serves our shareholders and customers.
• Demonstrate integrity and build trust with others and ability to motivate others to achieve high standards and continuously improve.
• Advanced knowledge and practice of program management and execution
• P&L and Strategic planning experience
• Strong managerial, team building, influence management, thought leadership, collaboration, and conflict resolution skills
• Technical knowledge of insurance industry operations and processes
• Excellent problem solving and organizational skills
• Ability to interact with the C-suite and across all levels of the organization.
• Ability to manage vision and purpose, lead the organization through innovative and creative thinking
• Strong industry reputation as both a technical and externally facing market leader
• Superior analytical & problem-solving skills, including the ability to encourage new ways of looking at problems, processes, and solutions, develop sound recommendations for capitalizing on opportunities and improving results, and generate new ideas for profitable growth, including new product ideas, markets, and target customers
• Superior communication skills, both oral & written; ability to deal confidently with all levels of the organization, including senior executives internally and externally, field leadership, underwriters, and business partners
• Team player with outstanding inter-personal, negotiation and organizational influencing skills; excellent stakeholder/relationship management skills and leadership behaviors