Environmental Claim Consultant or Specialist - Complex Claims Unit

Specialist Claims - CH07DE

Consultant Claims - CH08CE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

This position can be filled at either the Consultant or Specialist level, based on the candidate's experience.

The Claim Specialist and Claim Consultant roles are advanced claim handler positions within the Environmental unit of The Hartford's Complex Claims Unit (CCU), responsible for the management of various complex claims brought against The Hartford's insureds. Claims in CCU are often associated with complex fact patterns and coverage issues that may involve multiple years and types of insurance coverage. CCU claims also commonly involve litigation, require subject matter expertise and can involve higher exposures.

• Provide proactive communications to customers and business partners in the management and resolution of claims;
• Respond to inquiries from customers and provide superior customer service;
• Review and analyze multiple complex policies and coverage parts (including general liability, umbrella/excess liability and affirmative pollution coverages);
• Write and articulate clear, concise and accurate coverage positions;
• Conduct investigations regarding claims and/or lawsuits;
• Effectively manage litigation and counsel, inclusive of litigation planning/budgeting, and proactively position claims for resolution;
• Develop and persuasively articulate complex coverage, liability and damage assessments;
• Provide detailed impactful recommendations to leadership;
• Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers;
• Conduct complex negotiations and articulate coverage/liability positions;
• Attend mediations and trials as necessary;
• Proactively manage accurate expense, reserve and financial transactions;
• Consistently maintain up-to-date claims metrics.

• 5+ years general liability claim handling experience;
  
  
  • Consultant: Experience with commercial general liability claims;
  • Specialist: Experience with environmental or other latent injury claims or claims under affirmative pollution coverages;

• Bachelor's degree strongly preferred
• 10+ years long-tail claim handling experience.
• JD, other advanced degree, or experience in an environmental consulting discipline (such as geology, hydrology, ecology, or environmental engineering) a plus.
• Experience in handling affirmative/defensive risk transfer; including additional insured tenders;
• Strong to Excellent verbal and written communication skills;
• Strong to Excellent analytical and critical thinking ability;
• Ability to present in a roundtable setting with a well-reasoned and analytical evaluation;
• Superior customer service skills and active listening skills;
• Proven track record of prioritizing and managing multiple responsibilities;
• Proven track record of effective negotiations/settlement of high-value general liability claims;
• Demonstrated negotiation and conflict resolution skills;
• Proficiency with MS Office, especially Word and Excel;
• Proficiency handling litigated claims;
• Active Property & Casualty State Insurance Adjuster license or ability to obtain licensing within 3 months of hire.