Director, Vendor Management Office

Dir, Vendor Mgmt Office - FP06VE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is establishing a dedicated Vendor Management Office as part of the Strategic Sourcing & Real Estate team to establish an enterprise-wide vendor management framework. This team will work with vendor managers embedded in the lines of business and will collaborate with the Third Party Risk Management (TPRM) Office ensuring that The Hartford manages vendors effectively.

The Director of the Vendor Management Office reports to the AVP, Vendor Management Office and is responsible for supporting the development, maintenance and evolution of an enterprise-wide vendor management framework in a federated vendor management model. This role is based in our Hartford, CT, Home Office on a hybrid basis.

Responsibilities:

• Work with the AVP, Vendor Management Office, to develop, implement and continuously evolve the vendor management framework for the company. Create and maintain vendor management policies, standards and playbooks and develop/execute monitoring Develop dashboards and reports for governance metrics and vendor performance
• Develop training materials and conduct workshops with vendor managers and provide guidance to vendor managers on performance management practices
• Work with the TPRM Office to ensure alignment with risk frameworks, regulatory requirements and industry best practices and collaborate with TPRM on vendor performance risks
• Aggregate and analyze performance data from vendor managers and support the creation of vendor scorecards
• Leverage previous experience to evaluate the effectiveness and adequacy of vendor management practices and make recommendations for change.
• Work with The Hartford's Office of Sustainability and understand sustainability practices of top suppliers
• Lead the implementation and optimization of vendor performance tracking technology platforms

• 8+ years of experience in vendor management; within the financial services and insurance industry a plus
• Proven track record implementing vendor performance tracking technology and platforms as well as aggregating and analyzing vendor performance data
• Experience working in a centralized vendor management office in a federated operating model with vendor managers embedded in lines of business
• Experience developing policies, standards, processes and roles and responsibilities of vendor managers and the vendor management office
• Proficient in vendor management frameworks with deep knowledge of vendor lifecycle management
• Strong strategic and operational mindset with excellent critical thinking and problem solving skills
• Exceptional consultative skills with excellent written and verbal communication skills and the ability to present complex information in a clear and concise manner
• Able to engage and influence at all organization levels
• Excellent project management skills with the ability to plan and implement complex cross-functional initiatives and coach others
• Experienced in Continuous Improvement with an innovative mindset coupled with an understanding of modern technologies relevant to the role
• Excellent leadership and team management skills
• Bachelor's degree required, Master's degree a plus