Director, Variation Management

Director Claims - CH06AE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Director, Variation Management will be responsible for developing and maturing the variation management skillset and workflows within the Auto and Property Claims organization. Additionally, the Director will regularly update senior leaders and stakeholders on key milestones accomplished and associated benefits achieved.

This role requires strong organizational skills, maturity, and self-direction. The ideal candidate will bring strong strategic and interpersonal skills to leverage variation management best practices from across the company.

• Create a multi-year strategy for best-in-class variation management practices to drive broad-scale improvement within the Claims organization

• Develop project plans, identify key stakeholders, define criteria for success, and effectively manage scope, teams, and deadlines

• Lead a federated project team including key leaders in claim, strategy, training, technology, and subject matter experts

• Partner and influence to drive change across the organization

• Identify essential data elements and claim metrics that empower handlers to control their performance and enhance ongoing variation management efforts

• Develop clear project visuals and effective communication of project vision, milestones, and successes

• Promote and encourage an inclusive culture

• Model professional and ethical leadership, adhering to corporate code of conduct

• Minimum of seven years of relevant work experience at a large insurance carrier required

• Experience successfully leading complex projects in a large corporate setting

• Significant change management initiatives

• Strong working relationships and influence across multiple departments and leadership levels

• Intellectual curiosity; demonstrated critical and strategic thinking and analytical skills

• Strong organizational skills and ability to work independently and manage time and priorities effectively

• Bachelor's degree preferred, equivalent work experience may also be considered