Customer Care Representative - Hybrid - Lake Mary, FL

CRS I Claims - CQ10AN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

As a Customer Care Representative on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you'll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 8 weeks of paid training, as well as ongoing coaching and development to ensure your success.

• LOCATION: Lake Mary, FL - Hybrid
• START DATE: Monday, July 8, 2024
• TRAINING: Monday - Friday, 10:00 A.M. - 6:30 P.M. EST for the first 8 weeks of employment. Time off during training is not accommodated.
• POST TRAINING HOURS: Shift offered is 10:00 A.M. - 6:30 P.M. EST time, Monday - Friday, year round.

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
• Promote digital self service capabilities.
• Utilize multiple computer applications to accurately document claim information.
• Have a dedicated workspace free from distractions during work and training hours.
• Required to commit to the training and work schedule.
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
• Ability to work in a fast-paced complex environment while navigating multiple programs.
• Problem solving and critical thinking skills with strong attention to detail.
• Excellent communication skills with ability to empathize with customers and colleagues.
• Adaptability.
• High School Diploma or equivalent experience required.
• Spanish bilingual a plus.
• INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

• May have a need to work holidays based on business need.
• Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course and, upon completion, obtain a passing score on the final exam. You will have a maximum of two attempts to pass with a score of 80%. Continued employment with The Hartford is contingent upon you successfully passing the exam by the end of classroom new hire training.
• We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career. Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!

• Medical, Dental, Vision, Life and Disability Insurance. Effective day 1
• 25 days paid time off in your first full year of service and Paid Holidays
• Tuition reimbursement, Student Loan Paydown Program
• 401K
• Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: https://www.thehartford.com/careers/benefits