Centralized Auto Services Claims Processor

Claims Processor - CH10HN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Are you someone who likes helping others, especially in times of need? Do you pride yourself on finding solutions and solving problems, by being a good listener and critical thinker? This is your opportunity to give those passions and talents new purpose by applying them to meaningful work at The Hartford.

This role can have a Hybrid or Remote work arrangement.

Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, and Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

• Work directly with customers to successfully resolve assigned claims.
• Communicate and work within a team environment and with various levels of leadership throughout the department and the organization.
• Complete state-mandated forms or letters timely and accurately to ensure compliance with regulatory requirements.
• Administer claim benefits through interpretation and analysis of the insurance contract and evaluating exposures for setting reserves to fulfill our contractual obligations.

• Minimum 1+ years' experience in a customer service environment, with an emphasis in providing exceptional customer service.
• This is a fast-paced, high-volume position, so the ability to handle multiple and competing priorities simultaneously is required. You will have a balance of inbound & outbound calls as well as managing return calls.
• Excellent communication skills, both verbal and written.
• Employees will work in a collaborative team environment, however, should possess the skills to be able to make independent decisions.
• This position resides in a heavy phone volume environment where the ability to gather and process information quickly is important. (You will have a balance of inbound and outbound calls as well as managing return calls).
• Establish and maintain effective relationships with internal and external customers, while consistently demonstrating honesty, integrity, courtesy and respect when interacting with others.
• Effective decision-making ability is a must, including strong critical thinking and analytical skills.
• Obtain and maintain P&C licensing to handle claims in required states. (Hartford provides training and pays for cost to obtain and maintain state licensing.)
• Knowledge of and proficiency with MS Office.
• College degree preferred. High School Diploma/GED is required.

• This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, and Naperville IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

• As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successfully passing the Licensing exam(s) within 30 business days from the completion of the licensing training.

• For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, MiFi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.