Billing Service Analyst

Bill Svc Anlyst Spec Bill - OB09FN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

A Billing Service Analyst is responsible for the Billing and Collections of Middle Large Commercial Premium and Losses in a fast paced, continuously growing environment. Coordinators work cooperatively with customers and associates to ensure optimal customer and Hartford relationships. Use interpersonal, teamwork, customer service and sales skills to accomplish superior customer service results for assigned accounts. Support customer requirements to complete these activities: Provide account specific direction to all internal units involved with client. Receivable management, including all billing and collection processes for Middle and Large Account customers. Maintain all data needs for system calculations and billing set up for assigned accounts. The coordinator is responsible for workflow and processing of daily functions. This involves prioritizing, ensuring timeliness, maintaining a level of quality, providing recommendations, dispute resolution, and reporting variances.

• Single point of contact for assigned accts
• Work with team to ensure all work loads are being addressed
• Ability to adjust to changing priorities
• Ability to establish work flows in a fast paced, environment
• Manage required target dates
• Demonstrates attitude of willingness, cooperation, and concern for business issues.

• Excellent communication and facilitation skills with demonstrated ability to relate to both internal and external customers effectively
• Recognize and analyze problems of varying degrees of complexity. Independently considers a variety of alternatives to arrive at a timely, practical and effective solution.
• Places high priority on service and consistently meets deadlines.
• Builds and maintains successful relationships, coalitions and networks within the company and with external contacts.

• Demonstrates excellent research and analytical skills.
• Demonstrates high personal commitment to gain more knowledge and understanding of products, processes and applications of expanding technical and/or business knowledge.
• Ability to apply prioritization and organizational skills to assigned projects.
• Knowledge of The Hartford's workflows for both Premium and Losses
• Insurance background and understanding of the products supported and sold in the Construction and National Markets.

• Strong Technology and PC skills; general comfort with technology and ability to learn software systems
• Cognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing Skills
• Demonstrated commitment to delivering best in class customer service
• Strong Communication Skills (both verbal and written), Relationship Building
• Strong business acumen; specifically a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done.
• INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/100 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer and provide speed test results.