Auto or General Liability Consultant - TPA Services

Specialist Claims - CH07DE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Third Party Administrator (TPA) Auto/General Liability Consultant is responsible for oversight of claims, including high exposure and complex claims, handled by The Hartford's Third Party Administrator (TPA) partners (i.e., The Hartford's unbundled business), and the handling of excess claims. The TPA Consultant is responsible for helping limit The Hartford's exposure to risk through oversight of individual claims handled by our TPA partners arising under auto, general liability, property and other lines of business written through National Accounts, Global Specialty, Multi-National, Specialty Programs, Captive Programs and Construction.

• Conduct investigations, analyze and evaluate information learned
• Make coverage determinations and communicate written position(s) to insureds and other required parties
• Within prescribed authority levels, set appropriate expense and indemnity reserves and monitor on a regular basis for any needed adjustment
• Present cases to management for reserve authority above established authority levels
• Develop and implement resolution strategies to achieve high quality outcomes
• Proactively manage litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review
• Attend trials and mediations as necessary
• Contribute to broader claim and enterprise goals by participating in audits, projects and product development initiatives
• Prepare comprehensive reports and deliver presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
• Provide assistance and expertise to TPAs with coverage and liability analysis, time limit demands, extra contractual exposure evaluations and other issues of complexity
• Work with business partners to evaluate and address claim trends and developments
• Address inquiries from agents and policyholders, providing superior customer service
• Travel required up to 10% (must be approved by management)

• Minimum of 8 years of functional claim experience in business/commercial auto or general liability required. Experience in both business/commercial auto and general liability strongly preferred.
• Excellent knowledge of all aspects of claim handling within business/commercial auto or general liability; specifically including large loss expertise and complex litigated coverage and liability matters
• Supervisory expertise and effective time management skills (i.e., ability to manage multiple TPA handlers, matters and priorities)
• Ability and desire to mentor and coach
• Experience handling Canadian claims, Michigan PIP claims, Property, Ocean Marine and/or Professional Liability claims a plus
• Excellent communication skills, both oral and written
• Superior analytical ability, strategic thinking ability and execution skills
• Strong negotiation skills and advanced technical claim handling skills
• Ability to communicate thoughts clearly and concisely, and to influence and persuade others
• Bachelor's Degree or equivalent work experience required
• Professional Designation such as CPCU, SCLA, or AIC preferred