Account Manager - Alternative Market Placement

AMP Account Manager - US08CE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Alternative Market Placement department (AMP) functions as an insurance agency within The Hartford. We provide coverage options to meet the needs of our agents and small business owners for exposures that fall outside of Hartford's Small Commercial appetite. The AMP team works with brokers and carriers to place and service these additional lines of business on small commercial accounts. We also provide access to Maxum Insurance (subsidiary) while still allowing for a total account solution within our policyholder services capabilities.

• Reviews submissions and applications on complex business and applies market and product knowledge to place business with the carrier that is the best solution for the customer
• Solicits information from agents and small business owners to assist in the issuance of new or renewal policies
• Consistently demonstrates a high level of energy, flexibility, and resilience in handling high volumes; demonstrates superior multi-tasking and priority setting
• Meets or exceeds territory goals
• Has knowledge of applicable products, laws, regulations, and governance

• Builds relationships with wholesale broker partners and retail agents
• Acts as an advisor and resource to the agency/partner
• In partnership with the Sales Rep and territory underwriter, drives results and outcomes on individual accounts as needed. Successfully achieves final account pricing and relationship.
• Intermediate knowledge of agency operating models

• Demonstrates sales skills and business relationships that drive growth and/or profit opportunities
• Actively establishes and maintains a pipeline of new opportunities
• Manages cross-sell, up-sell, and account round opportunities
• Knowledgeable about our internal partners and leverages those relationships to write and retain business in their territory. Key Players are Inside Sales, Book Consolidation, Operations, Hartford Financial Products, Sales, and Underwriting.

• Consults with the small business owner or producer to answer questions regarding coverage and AMP processes
• Takes ownership to resolve service issues on individual assigned accounts.
• Gains trust of external/internal partners to win concession and resolve service items without damaging relationships

• Must demonstrate understanding of the AMP Value Prop, full range of activities, practices, and tools for managing the AMP process
• Active commercial Property & Casualty license is required, license must be obtained prior to start date
• Understanding of territory growth and retention objectives
• Strong ability to properly analyze complex business and think outside of the box
• Documents risk decisions consistent with procedures
• Leverages product, appetite, and carrier knowledge to place business
• Knowledge of coverage forms, policy language; appropriation of form and exclusion use, articulates features/benefits of utilizing AMP, products and services
• Demonstrates ability to work within high hazard business and anticipate underwriting questions that will be asked by other carriers