Telecommunications Technician
6 days ago• Braintree, MA
Job Description
JOB SUMMARY
Perform a variety of duties involving the installation and maintenance of data communication equipment. The Telecommunications Technician will be engaged in monitoring and troubleshooting communications equipment located at the Lottery's data centers along with the end user equipment located in the 7200 Lottery agent locations. The Telecommunications Technician is also responsible for the move, additions and changes to the Lottery's voice telephone systems for headquarters and all other Lottery offices. The Telecommunications Technician will also be engaged in the administration of communications for mobile devices such as smartphones, tablets, iPads, etc.
ESSENTIAL FUNCTIONS
- Implement physical connections on frames, patch panels, cabling, and equipment by making cross connects.
- Resolve software configuration problems and diagnose hardware problems to the individual agent location level by using network monitoring equipment.
- Work with Lottery field technicians while they are at the Lottery agent locations and perform tests and problem analysis of the Lottery's wireless and wired routers.
- Remotely manage devices to determine problems and debug issues, utilizing knowledge of network address configuration.
- Access the communications service provider web-enabled, secure portal to build trouble tickets, track and review network reports and work multiple computer screens to create or update Lottery computer system agent service/dispatch records.
- Must have a valid driver's license with ability to drive throughout the Commonwealth.
- Perform related duties as assigned.
Want more jobs like this?
Get jobs in Braintree, MA delivered to your inbox every week.
Qualifications
PREFERRED QUALIFICATIONS
- Must have knowledge with network administration tools using SNMP- and ICMP- based protocols.
- Must understand how to remote desktop connect to routers using desktop or laptop computers.
- Have a good understanding of network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.
- Computer skills, including Microsoft Word and Excel
- Excellent problem-solving abilities
- Work well alone and as part of a team.
- Effective communicator with strong technical documentation skills.
- Excellent attendance.
WORK SCHEDULE
This position requires a rotating 4-day week schedule of 37.5 hours/week and includes some Saturday shifts.
Hours 9:00am - 7:00pm
Lunch: 3 days/week = 30 minutes, 1 day/week = 1 hour
Week One schedule - Wed, Thurs, Fri, Sat
Week Two schedule - Mon, Tues, Fri, Sat
Week Three schedule - Mon, Tues, Wed, Thurs
Salary Range Information
For external applicants who are not current employees of the Massachusetts State Lottery Commission (MSLC), the non-negotiable starting salary for this position is $78,874.21 (Job Grade 23/Step 1).
For current MSLC union employees, the starting salary for this position will be calculated using union promotional rules.
The Massachusetts State Lottery Commission is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
Client-provided location(s): Braintree, MA
Job ID: Commonwealth_of_Massachusetts-250007DJ
Employment Type: FULL_TIME
Posted: 2025-10-21T18:34:41
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- Pension
- Financial Counseling
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program