Job Description
Agency Overview
The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent.
Bureau/Division Overview
The Child Support Enforcement Division of DOR establishes, collects, and enforces child support obligations on behalf of the children and families of the Commonwealth of Massachusetts. We have attorney and non-attorney staff, operate both administratively and through the Probate and Family court system, and provide both in person and virtual customer service to the people of the state.
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Position Summary
The intern will be providing customer service support and general administrative support, especially to the legal and case management teams. The request for the candidate is 5 days per week in office. There is a potential opportunity for one day per week telework if office is not open all five days.
Core Responsibilities
• Assisting the general public with basic case inquiries
• Administrative work (copying, mailing, assembling document packets)
• Working with attorneys in office
• Working with the Service of Process Team in office
• Working with the Case Management Team in office
Preferred Qualifications
• Familiarity with remote work technology
• Customer Service experience
• Ability to handle confidential information
An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Please see Preferred Qualifications.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.