Job Description
Agency Overview
The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent
Bureau/Division Overview
The mission of the Department of Revenue's Child Support Enforcement division is to protect the economic well-being of the Commonwealth's children by enforcing the financial responsibilities of parenthood. Effective child support enforcement is an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency.
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Position Summary
The intern will have a dual role in the Customer Service Bureau. CSB experiences a high volume of credit card calls for customers to pay their child support. This will be the primary role for at least 2 days per week. The other days will be spent with the Employer Services group working on data clean-up and contacting employers for the status of child support payments. Intern will also have the opportunity to learn operations in CSB Case Maintenance and Central Registry.
Core Responsibilities
• Ability to work in a confidential manner.
• Ability to work remotely.
• Ability to trouble shoot technical issues.
• Ability to learn system functionality to complete payments.
• Ability to properly handle a customer service inquiry via a telephony solution.
• Must be detailed orientated.
Preferred Qualifications
• Prior Customer Service experience.
• Demonstrated interest in Social Services or Criminal Justice.
• Ability to work in a fast-paced environment.
• Ability to work on a team or as an individual.
• Ability to multi-task from a technical perspective.
As part of the Future of Work Initiative, the agency is adopting a hybrid work model. Hybrid work is a mix of in-office work and telework. This position will work remotely some days and in-person on other days.
An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint- based criminal background checks.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Please see Preferred Qualifications.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.