Economic Assistance Case Worker - Nubian Square

• Conduct ongoing transitional assistance eligibility reviews for existing clients and modify and maintain up-to-date information.

• Process case maintenance activities including but not limited to: Bay State CAP opt-out, third party income verification requests, SSI and MassHealth requests and referrals for medical assistance, and EBT card issuance.

• Review applications for appropriate documentation and implement rest home rate adjustments.

• Respond to income verification requests and complete special projects as necessary.

Required Qualifications

• Knowledge of the social and economic problems of the diverse client population.
• Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
• Ability to read, interpret and apply Federal, State and local social services programs, laws, statutes and regulations that affect eligibility for financial assistance.
• Knowledge of basic mathematics, interviewing techniques and the principals and correct usage of the English language involved in writing clear, concise, logical narratives.
• Ability to use interviewing skills to obtain pertinent information and maintain accurate records on information provided both orally or in writing.
• Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations.
• Ability to understand and apply knowledge of the principles, practices, and techniques of supervision to demonstrate ability to supervise in the absence of the unit supervisor.
• Ability to deal tactfully and establish and maintain harmonious working relationships.
• Ability to exercise sound judgment, including the exercise of discretion in handling confidential information.
• Ability to assess and prioritize tasks and demonstrate problem solving skills.

Preferred Qualifications

• Knowledge of continuing changes in laws, rules, regulations, programs, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
• Knowledge of ongoing modifications in the types and uses of agency forms.
• Skill in the demonstration of principles and practices acquired during training.
• High level personal computer skills and more in-depth knowledge of various software options.
• Ability to utilize more complex applications of the laws, rules, regulations, programs, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
• Knowledge of Transitional Assistance MIS screens and coding and related documents.
• Given the population served, bilingual or multilingual fluency.

TO APPLY:

Please upload both Resume and Cover Letter. First consideration will be given to those applicants that apply within the first 14 days.

About The Department of Transitional Assistance:

The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one in nine residents of the Commonwealth with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities.

Learn more about our services and programs visit: www.mass.gov/dta

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS:
REQUIRED WORK EXPERIENCE: At least four years of full-time, or equivalent part-time, professional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.
SUBSTITUTIONS:
- A Bachelor's or higher degree may be substituted for two years of the required experience on the basis of two years of education for one year of experience.
- One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.
LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Motor Vehicle Operator's license or the equivalent from another state.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.