Director of Career Services Operations

The Director of Career Services Operations will work collaboratively with agency leaders to ensure Career Services Division's alignment with agency strategic direction, fiscal and human resource deployment, and compliance with federal and state regulations. The incumbent will foster collaborative relationships with other state agencies such as Department of Mental Health (DMH), Department of Development Services (DDS), Department of Elementary and Secondary Education (DESE) and other providers.

MassAbility programs focus on career services, community living, and disability determination for federal benefit programs. We are change agents and community builders, and we put the people we serve at the heart of everything we do. We envision a Commonwealth that is open to all, where everyone can seize their true potential and contribute fully to our communities and the world. Together with stakeholders, partners, and allies, MassAbility collaborates, problem solves and innovates to bring about a better Massachusetts for everyone-one that is truly equitable, accessible, and inclusive.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Provide overall planning, implementation, coordination, and evaluation of Career Services/Vocational Rehabilitation programs and policies.
• Plan, implement, and administer diverse programs to meet agency objectives in support of effective program administration and service delivery.
• Ensure daily oversight and supervision of the District Directors and the Statewide Transition Director to establish consistency of practice, financial and programmatic efficiencies.
• Establish quality and efficiency standards in all areas of responsibility and ensure that these standards are measured and reviewed on an ongoing basis.
• Develop and implement processes that provide ongoing review of Individual Plans for Employment (IPEs) to ensure they appropriately reflect the needs of job seekers.
• Develop policies/procedures and ensure consistency of practice across the Career Services/Vocational Rehabilitation Division.
• Identify training needs and develop content for needed training in collaboration with the training department.
• Partner with the Chief Financial Officer to ensure that the Career Services division is appropriately obligating and spending resources while monitoring all budgets and expenditures.
• Monitor and develop caseload projections to ensure staffing is appropriately aligned with need on a monthly/quarterly basis.
• Foster support/development of direct reports through timely feedback and facilitate the ability of staff to achieve highest level of professional growth/performance.

Preferred Qualifications:

• Exceptional organizational skills with the ability to analyze complex problems, design practical solutions, and delegate authority effectively.
• Commitment to innovation, trying new strategies, and working collaboratively with leadership and staff.
• Ability to lead and delegate, including supporting and bringing up leadership within the unit to create the new generation of leaders in the field/agency.
• General knowledge and understanding of state and federal laws related to Vocational Rehabilitation, including Rehabilitation Act of 1973, the American with Disabilities Act, and the Workforce Innovation and Opportunity Act.
• Awareness of the principles and practices of business management, leadership, communication, strategic planning, and project management.
• Knowledge of the tenants of a learning organization culture, experience leading and engaging in participatory process and the ability to develop strategic plans with a continuous quality improvement approach.
• Critical thinking to identify a problem and develop a path for correction.
• Leadership ability including the ability to articulate organizational mission, goals, vision, and strategic direction and identify how the work of the Career Services division supports this.
• Capacity to manage and lead people, ability to connect on an individual level and to develop and empower staff.
• General understanding of program planning/needs assessment, and program evaluation methodologies.
• Solid written and oral communication skills and proficiency establishing and maintaining harmonious working relationships with a variety of staff, organizations and providers.
• Familiarity with change management principles and strategies to support the Career Services division.
• Experience working in a team culture that values inclusivity, transparency and authenticity.
• Proficient usage of Microsoft Office products including Excel, PowerPoint, Word, and Outlook.

About MassAbility

MassAbility is a learning and participatory performance culture with an emphasis on high-performance teams, individual performance/contribution/impact, and engaging in activities to promote and support a program/division/agency (e.g., committee membership, Roadmap workgroup membership, presenting at Town Halls, achieving learning and performance goals). MassAbility is an agency committed to diversity, equity, inclusion, racial equity, innovation, transformation, and change, as well as creating a culture of agility, excellence, and belonging.

For more information about our agency and programs, visit: MassAbility | Mass.gov

Pre-Offer Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.

For questions, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option #4.

Applicants should upload a cover letter and resume for the Director of Career Services Operations requisition.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.