Digital Intern

We're looking to hire two (2) Digital Services Interns to support our efforts to create more user-friendly and accessible digital services for Massachusetts constituents. Successful candidates will work with Mass Digital product and engagement managers on integrated product and scrum teams, to conduct user experience research, analyze data and business processes, develop prototypes, and synthesize and document findings and recommendations.

The specific projects that interns may support include:

• Developing and rolling out a universal profile, My.mass.gov, to enable people to access Commonwealth services with a single account and to manage their information and interactions across state services.
• Piloting a generative AI/LLM-enabled chat bot and live chat to expand the communication channels available to state agencies and their users
• Conducting user experience research to inform service improvements
• Improving content related to housing assistance and eviction

Interns will gain invaluable experience with the digital services landscape in Massachusetts and have the opportunity to contribute to its evolution. If you're passionate about creating better digital experiences for people and want to be part of our ambitious and exciting work, we encourage you to apply.

The primary work location for this role will be One Ashburton Place, Boston, Massachusetts 02108. The work schedule for this position is Monday through Friday, 9AM to 5PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

All offers of employment into this position are conditional and subject to passing a Massachusetts Criminal Background Check (CORI), security training, and a security clearance (fingerprinting) consistent with IRS and/or public safety requirements.

Preferred Qualifications

We're seeking candidates across a broad range of skillsets who have a strong interest in improving the way government delivers digital services. The ideal candidate will have experience in research, design, product development, engineering, public policy, or communications.

Other preferred qualifications include:

• Excellent attention to detail and organizational skills
• Ability to synthesize and write out findings and recommendations
• Ability to learn new subject matter quickly
• Strong written and oral communication skills
• Self-starter/Independent
• Collaborates well with others

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.