CONSUMER SPECIALIST I

Job Description

Attention applicants:Do not apply for this position via the MassCareers website.Your application will not be received.



To apply, follow the link below to the Attorney General's Office direct application page.

www.mass.gov/ago/employment.





CONSUMER SPECIALIST I

PUBLIC PROTECTION & ADVOCACY BUREAU

CONSUMER ADVOCACY & RESPONSE DIVISION

(NEW BEDFORD REGIONAL OFFICE)

Attorney General Andrea Joy Campbell is looking for a highly motivated Consumer Specialist I to join the Consumer Advocacy and Response Division (CARD) within the Public Protection and Advocacy Bureau at the Southern Massachusetts Regional Office in New Bedford.

CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General's Office (AGO) in various areas relating to the Office's consumer protection efforts, including debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings.

To provide the highest quality of services and access for all of the Commonwealth's residents, the Attorney General maintains an office in New Bedford. Office staff includes attorneys, investigators, consumer specialists, paralegals, victim-witness advocates, outreach coordinators, and administrative staff. The Southern Massachusetts Office works closely with local community organizations to provide outreach and educational programs on important consumer and public safety issues.

Primary Duties: A Consumer Specialist is a public-facing role in CARD and plays a central role in the Office's handling of consumer complaints and inquiries from members of the public.

Responsibilities include, but are not limited to:

• Provide individualized assistance to the public in response to an actionable request for assistance or complaint, which can include extended advocacy on a particular issue or series of consumer concerns and making referrals to other internal divisions or external community partners;

• Respond to a variety of requests from the public, over the phone, in writing, and in-person, which seek assistance, information, or guidance from the Office;

• Maintain up-to-date and accurate electronic records in the AGO database for all substantive interactions with the public.

The Consumer Specialist is expected to build a basic-to-intermediate understanding on a wide spectrum of consumer rights statutes and regulations, as well as be capable of handling general consumer inquiries via in-person visits to the office, phone, mail, and electronic communication. A Consumer Specialist is also expected to assist with special division projects and outreach events.

Position Type: Full-Time/Non-Exempt. Our current hybrid model includes some remote workdays for most positions. On in-office days employees are required to report to one of our designated office locations, either in Boston or at a regional office.

Salary: $59,513



To apply for this position:Please visit the Employment and Recruitment Portal of the Attorney General's Office at BambooHR and apply directly. Applications submitted via MassCareers website are not received.