Job Description
The Education Secretariat is committed to equity and valuing the unique and diverse characteristics and experiences of every member of its workforce. We encourage an authentic workplace where colleagues show up as their full selves, where collaboration, innovation, and connections are key to realizing our mission that all children, youth, and families thrive socially, academically, and economically. We seek teammates who are committed to promoting a diverse and inclusive work environment, where everyone is valued and engaged. We encourage you to apply and identify your strengths in these areas.
The Department of Early Education and Care is the entity responsible for ensuring that child care in the Commonwealth is high quality, safe, and accessible. The Background Records Check Manager serves as a business operations lead for the team responsible for conducting Background Record Checks for educators. The Background Records Check Assistant Manager will be tasked with ensuring the Background Records Checks team is able to reliably operationalize changes related to policies, procedures, and enabling technology. Under the supervision of the BRC Manager, this position will be responsible for the tactical execution of strategic objectives.
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EEC has multiple locations and can sometimes offer alternative office locations - Boston, Lawrence, Quincy, Springfield, Taunton, Worcester.
This position offers some flexibility of location within the current hybrid work model.
Key Responsibilities:
Support Training and Professional Development of BRC Unit 35%
The Assistant Manager will work with and support the Manager to operationalize changes to BRC policy and working procedures. The Assistant Manager will create, coordinate, and deliver trainings to BRC staff, EEC staff and external stakeholders.
Oversee Internal Quality Assurance Control 25%
In order to maintain compliance with EEC's strategic objectives and BRC Unit goals, the Assistant Manager will complete regular checks and audits of the Viewer system. The Assistant Manager will be responsible for identifying and driving process improvements - this includes identifying technology improvements that will better empower our staff to complete the required work in addition to completion within required timeframes. The Assistant manager will document and maintain records of quality processes, assessments, and improvements.
Serve as BRC Unit Liaison for Project Execution 20%
The Department is committed to continuously improving the experiences of families, educators, providers, and our own staff. As improvements are identified, the Assistant Manager is a tactical role tasked with implementation of changes. This position will act as a liaison between the unit and stakeholders across the agency that focus on technology, training, communications, policy and other functions that span EEC verticals.
Track and Report Progress on Specific Initiatives 20%
As initiatives are identified and implemented, the Assistant Manager will be responsible for identifying applicable key performance indicators and establishing ways to track progress.
Preferred Qualifications:
- Excellent written and verbal communication skills.
- Excellent research and writing skills.
- Prior supervisory or management experience.
- Familiarity using IT systems to organize and manage information and disseminating information to third parties.
- Ability to analyze data and draw conclusions to answer questions, identify issues, and inform recommendations.
- Familiarity or ability to get familiar with relevant statutes, regulations, and terminology relating to the agency and its duties and responsibilities, particularly as related to criminal background record checks and employment screening.
- Familiarity or ability to get familiar with state and national criminal history including the process for obtaining fingerprint-based national criminal history.
- Ability to read and interpret documentation and apply the law, rules, regulations, policies and procedures governing agency operations and to explain such to both internal and external stakeholders.
- Ability to exercise discretion in handling confidential and sensitive information.
- Ability to establish rapport; interact with and maintain harmonious working relationships with others.
- Excellent written and verbal communication skills.
- Excellent research and writing skills.
- Proficiency in the use of the Microsoft Office suite of applications.
- Ability to maintain and manage organized and accessible file systems for area of responsibility.
As a condition of employment, you must be deemed suitable to access criminal data by Department of Criminal Justice Information Services (DCJIS) based on an extensive criminal background verification conducted by DCJIS. If DCJIS determines that you are not suitable to access this data, an adverse employment action, up to and including termination, may issue.
Travel will be required for this position.
Questions regarding this position, or the application process, should be directed to Martine.laine@mass.gov.
Qualifications
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.