Associate Executive Director - Board of Building Regulations and Standards

Job Description

About the Organization:

The Division of Occupational Licensure (DOL), an agency within the Office of Consumer Affairs and Business Regulation (OCABR), protects consumers by making sure the professionals they hire comply with state licensing laws. DOL oversees 26 boards of registration, which license and regulate more than 500,000 individuals and businesses to practice over 100 trades and professions. DOL also licenses and regulates the Office of Public Safety and Inspections (OPSI), and the Office of Private Occupational Schools.

The mission of DOL is to protect the public health, safety and welfare by licensing qualified individuals and businesses to provide services to consumers. In addition, it is the duty of the DOL to ensure fair and consistent enforcement of the licensing laws and regulations. DOL seeks to promote consumer protection, a fair and competitive marketplace, and education and outreach.

• Assist with the management of all board meetings, subcommittee meetings, and public hearings, which may occur throughout the Commonwealth, for all the boards and subcommittees under the ED's direction. This may include running board meetings and subcommittee meetings as directed by the Executive Director.
• Communicate with board members, set schedules, determine locations, and develop agendas for the ED's review.
• Ensure all documents required for all meetings are accurate and complete.
• Assist the ED with collaborating with the BBRS and its subcommittees and technical advisory committees to lead the drafting of the new editions of the Code. Assist those members by facilitating productive discussions in meetings to obtain well thought out decisions about alterations to the Code.
• Document changes effectively, draft working documents, provide detailed minutes for meetings, and present them to the Agency in a timely manner.
• Establish and maintain strong relationships with members of the Unit's boards.
• Manage all licensing and regulatory functions for the Unit's boards.
• Manage all customer inquiries made to the Unit by phone, email, or mail ensuring inquiries are assigned and properly routed to appropriate DOL staff for timely response.
• Regulations and Standards Unit matters.
• Ensure board meeting packets and agendas are prepared and approved for timely distribution of materials to board members as well as timely posting of board agendas and notices to comply with Open Meeting Law requirements.
• Ensure the timely posting of approved minutes on the relevant board's public website.
• Ensure all correspondence and follow-up items from board meetings are completed within Unit timelines

• Assist with the review of all consumer complaints with the ED and Board Counsel to determine resolution process and, in conjunction with the ADC and/or Chief of Investigations, assign BBRS complaints for investigation.
• Interpret and apply licensing rules and regulations to pending cases.
• Recommend policies and regulatory changes to DOL and Unit boards to the ED, based on investigative findings, and execute recommendations upon approval.
• Monitor the status of pending complaints and work with Board Counsel, assigned prosecutors, and investigators to ensure timely progress and resolution of pending matters.

• Recommend improvements to Unit licensing processes, business processes, assess and recommend process improvements, and draft job guides documenting Unit processes.
• Review and approve or deny applications for licensure.
• Review and process license reinstatement and waiver applications, based on BBRS regulations and delegated authority.
• Determine if applicants are eligible for examination in relevant licensure categories by evaluating experience, verifying educational requirements, and confirming health and safety obligations.

• Review and organize building official continuing education submissions for BOCC approval.
• Track approved and denied continuing education units for building officials.
• Update and post building officials approved continuing education totals per Unit policy.

• Respond to requests made pursuant to the Public Records Law and Fair Information Practices Act and assist DOL's public records unit with filling these requests.
• Assist the Director of External Affairs and the OCA Legislative Liaison with responding to inquiries from the Governor's Office, the Legislature, other agencies, complaining parties, licensees, and others regarding any disciplinary or investigative matters.

• A strong knowledge and interest in the Massachusetts building code, building standards and related issues and codes, including public safety, fire codes, energy and climate resilience.
• Through knowledge of the principles and practices of management and have significant supervisory and management experience.
• Through knowledge of the legislative and regulatory process.
• Through knowledge of state government.
• Thorough knowledge of policy development and implementation.
• Excellent communications skills, both in oral and written forms, with a broad range of audiences.
• Ability to establish and maintain effective working relationships with supervisors, subordinates, board members, and subcommittee members, outside stakeholders, and other agencies.
• Must have the ability to travel throughout the Commonwealth to attend meetings, trainings, and other events as assigned.
• Must have strong written and oral communication skills and proficiency in the software programs necessary to support the programs of the Unit. Such programs may include, but are not limited to, Microsoft Word, Excel, and Adobe.
• Should have significant experience in the issuance of licenses and complaint investigation.
• Should have strong planning, research, and organizational skills, and be able to research information affecting a broad range of substantive topics. The AED should be familiar with investigative, inspectional, and prosecutorial techniques and processes, so as to interact effectively with staff in other DOL units.
• Should be skilled in the areas of process improvement and strategic planning, systems dynamics and systems re-engineering.