ADMINISTRATIVE COORDINATOR

CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General's Office (AGO) in various areas relating to the Office's consumer protection efforts, including debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings.
To provide the highest-quality services and access for all the Commonwealth's residents, the Attorney General maintains an office in Worcester. Office staff includes attorneys, investigators, consumer specialists, paralegals, victim witness advocate, outreach coordinator, and administrative staff. The Central Massachusetts office works closely with local community organizations to provide outreach and education programs on important consumer and public safety issues.

Primary Duties: The Administrative Coordinator will provide administrative support to the Consumer Advocacy and Response Division. The responsibilities for this position include, but are not limited to: (1) welcoming in-person visitors to the Central Massachusetts Regional Office; (2) assisting visitors with the filing of complaints and requests for assistance; (3) data entry and validation of consumer complaints into the AGO's record system; (4) processing of letters in response to consumer complaints; (5) assisting with the collection, review, and response to requests for records under the public records laws; and (6) other administrative duties as needed.

Position Type: Full-Time/Non-Exempt.

Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office.

Salary: $57,780

To apply for this position: Please visit the Employment and Recruitment Portal of the Attorney General's Office at BambooHR and apply directly. Applications submitted via MassCareers website are not received.

You will be asked to submit a cover letter and resume when applying for this position. The application deadline is June 3, 2025 at 5:00 PM (ET) .

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932.

Do not select MassCareers "apply online" option to apply for this position. Applications submitted via this MassCareers website are not received by our Office.

Inquiries regarding position & status may be made to:

Seth Hage, Administrative Coordinator
Consumer Advocacy and Response Division
(413) 523-7700

Qualifications

Position Requirements : We seek an individual committed to working in the public interest who is able to build rapport with people from different ethnic, cultural, and economic backgrounds. A bachelor's degree or related education and/or experience is preferred. Computer skills and a working knowledge of Microsoft applications such as PowerPoint, Outlook, and Excel are required. Knowledge of SharePoint is a plus. The Administrative Coordinator should be able to handle multiple tasks, meet deadlines, and take a systematic, organized approach to the workflow. The Administrative Coordinator should have the ability to work effectively in a team environment, value punctuality and timeliness, and assume responsibility for and take pride in their work.
Fluency in Spanish, Portuguese, Haitian Creole, or other languages is preferred.

The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful and inclusive work environment.

The Attorney General's Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General's Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

Do not select MassCareers "apply online" option. Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General's Office. You must apply directly at: www.mass.gov/ago/employment .