ADMINISTRATIVE COORDINATOR

CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General's Office (AGO) in various areas relating to the Office's consumer protection efforts, including debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings.

To provide the highest quality of services and access for all of the Commonwealth's residents, the Attorney General maintains an office in Springfield. Office staff includes attorneys, investigators, consumer specialists, paralegals, victim witness advocates, outreach coordinators, and administrative staff. The Western Massachusetts Office works closely with local community organizations to provide outreach and educational programs on important consumer and public safety issues.

Primary Duties:

• Enter and verify consumer complaint data into the AGO's record system.

• Prepare and process letters in response to consumer complaints.

• Support the collection, review, and response to requests for records under the public records laws.

• Greet visitors to the Western Massachusetts Regional Office.

• Assist members of the public who wish to file complaints with the Attorney General's Office.

• Provide general administrative support to the office including processing mail.

• Perform other duties as assigned.

Position Type: Full-Time/Non- Exempt.

Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office.

Salary: $57,780

To apply for this position: Please visit the Employment and Recruitment Portal of the Attorney General's Office at BambooHR and apply directly. Applications submitted via MassCareers website are not received.

You will be asked to submit a cover letter and resume when applying for this position. The application deadline is June 24, 2025 at 5:00 PM (ET).

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932.

Do not select MassCareers "apply online" option to apply for this position. Applications submitted via this MassCareers website are not received by our Office.

Inquiries regarding position & status may be made to:

Seth Hage, Administrative Coordinator
Consumer Advocacy and Response Division
(413) 523-7700

Qualifications

Position Requirements :

• Bachelor's degree or related education and/or experience, preferred.
• Demonstrated interest in public service work and ability to build rapport with people from different ethnic, cultural, and economic backgrounds.
• Excellent computer and technical skills.
• Proficiency with Microsoft PowerPoint, Outlook, and Excel; knowledge of SharePoint, preferred.
• Ability to handle multiples tasks, meet deadlines, and approach workflows systemically.
• Exceptional organizational and time management skills.
• Ability to work effectively both independently and collaboratively.
• Fluency in Spanish, Portuguese, Haitian Creole, or other languages, preferred.
The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful and inclusive work environment.

The Attorney General's Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General's Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

Do not select MassCareers "apply online" option. Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General's Office. You must apply directly at: www.mass.gov/ago/employment .