ADMINISTRATIVE ASSISTANT

Primary Duties:

• Provide direct support to the Division Chief and Division Assistant Attorneys General, including preparing reports and correspondence, managing calendars, and responding to phone calls.

• Process complaint intakes and make internal and external referrals.

• Review all other external correspondence received by HCD for appropriate action.

• Track cases and compile records, ensuring accuracy.

• Respond to inquiries from the public in a professional and timely manner.

• Assist in the development, implementation, and presentation of HCD priorities.

• Collaborate with HCD's Public Records Officer to respond to requests for records.

• Serve as the division's contact for other bureaus and divisions within the Attorney General's Office.

Position Type: Full-Time/Non-Exempt.

Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office.

Salary: $58,290



To apply for this position:Please visit the Employment and Recruitment Portal of the Attorney General's Office at BambooHR and apply directly. Applications submitted via MassCareers website are not received.



You will be asked to submit a cover letter and resume when applying for this position. The application deadline is October 30, 2025, at 5:00 PM (ET) .

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932.

Do not select MassCareers "apply online" option to apply for this position. Applications submitted via this MassCareers website are not received by our Office.

Inquiries regarding position & status may be made to:

Alex Western

Health Care Division

(617) 963-2936

Qualifications

Position Requirements :

• Bachelor's degree or related experience.

• Excellent interpersonal, verbal, and written communication skills.

• Effective organizational, time management, and keen attention to detail.

• Candidates must be able to work independently and as part of a team.

• Ability to efficiently and astutely assess complex situations.

• Experience and comfort with interacting with members of the public is preferred, particularly on the phone.

• Knowledge of and interest and experience in health care and health insurance are preferred.

The successful candidate will be able to demonstrate a connection to the people and communities we

serve and an interest in supporting a respectful, diverse, equitable, and inclusive work environment.

The Attorney General's Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General's Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.



Do not select MassCareers "apply online" option. Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General's Office. You must apply directly at: www.mass.gov/ago/employment .

Client-provided location(s): Boston, MA

Job ID: Commonwealth_of_Massachusetts-2500076J

Employment Type: FULL_TIME

Posted: 2025-10-10T18:34:59