Job Description
About Us
The Executive Office of Technology Services and Security (EOTSS) is the state's lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts.
About the Role
The EOTSS Accounts Management team is responsible for provisioning and deprovisioning employees. The team also manages accounts and network access for EOTSS and other state agencies. Accounts and networks, they manage include: active directory, outlook email, network shared, distribution lists, VPN, and several commonwealth applications as well as Office 365 license assignments.
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Our Accounts Management Intern will participate in outreach to our supported agencies to "get to know" their applications and update our documentation. The intern will also assist with basic Accounts Management tasks like updating active directory attributes to standardize formats. For non EOTSS Account Management applications, the intern will identify who manages them, the number of users, and key contacts to help us better support our customers.
The primary work location for this role will be 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 9AM to 5PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.
All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.
Preferred Qualifications:
- Good communication and documentation skills
- Proficient in Microsoft Office (Word, Excel, and PowerPoint)
- Familiar with Office 365
- Presentation skills (will be presenting findings/information to the End User Support team)
- Self-starter/work independently
- Collaborate with Accounts Management Team
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Please see Preferred Qualifications.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.