Sr. Director, Field Services Enablement Lead

Location:Atlanta, GA

Travel: 40-55% (Operating Units, manufacturing partners, supplier partners, bottlers)

Direct Reports: Field Commercialization Enablement Lead(s)

Reports To: Head of Equipment Services

Role Summary:

The Sr. Director, Field Services Enablement Lead an operations leader responsible for ensuring our Operating Units and partners are ready to commercialize the technologies that are developed by Global Equipment Platforms (GEP) or in conjunction with our manufacturing partners. By providing proactive support functions into a holistic, integrated capability that ensures operational excellence and market success across all GEP platforms within our international markets. This role directly removes barriers to operational execution by implementing enabling the network, standardizing processes, and driving clear accountability.

Reporting to the Head of equipment services, this position helps prepare our markets to execute new technologies and innovations. By building strong partnerships, building capabilities and training protocols while optimizing supply chain processes, this team will deliver quality-first operations, faster time-to-market, and exceptional service outcomes.

Key Responsibilities:

Enable Field Success (60% of Role)

• Value-Driven Service Transformation: Shift the perception of field service operations from a cost center to a value enabler by focusing on proactive service models and predictive maintenance tools.

• Predictive Analytics and Connected Diagnostics: Build predictive service capabilities by leveraging IoT and connected diagnostics, enabling early identification and preventive resolution of potential field failures.

• First-Time Fix Success: Improve diagnostic accuracies and service workflows to achieve industry-leading first-time fix rates that reduce field technician visits and enhance customer satisfaction.

• Remote Service Enablement: Enable remote diagnostics and resolution, reducing travel costs, equipment downtime, and manual intervention wherever possible.

• Service Talent Development: Attract, develop, and retain the best field service talent by creating training programs that address existing capability gaps and instill a customer-first mindset.

• Clear Escalation Paths: Create unambiguous escalation paths for field issues, eliminating inefficiencies caused by finger-pointing or lack of clarity, and ensuring issues are resolved conclusively.

• Market and Bottler Readiness: Prepare markets and bottlers for field readiness to ensure the successful adoption of new equipment capabilities and solutions. Provide guidance on required operational process changes and the new capabilities and skill sets needed to support emerging technologies, ensuring seamless transitions and market success.

• Enable Partner Upskilling: Build partner capabilities by equipping them with process improvements, training, and resources required to scale and implement new technologies.

• Resilient Supply Chains: Optimize supply chain resilience and efficiency by working closely with suppliers to anticipate disruptions and meet global demands.

• Innovative Commercial Models: Create sustainable, win-win business models that maximize mutual value for GEP and its manufacturing partners.

• Empower the Team: Foster a high-performing, results-driven team of strategic leaders by enabling autonomy and creating opportunities for ownership of critical priorities.

• Mentor and Coach Leaders: Provide consistent guidance, coaching, and feedback to direct and dotted-line reports.

• Promote Accountability: Set clear goals and expectations while holding the team accountable for delivering results with a focus on quality, timeliness, and impact.

• Measure and Recognize Performance: Regularly evaluate individual and team performance, providing constructive feedback and recognizing outstanding contributions to acknowledge achievement and sustain motivation.

• 7+ years experience leading operations, quality, or field services at scale.

• Proven experience in transforming service operations into proactive, scalable, and efficient models.

• Strong background in manufacturing strategy and global supply chain management.

• Demonstrated history of building and managing collaborative partner ecosystems.

• A track record of delivering operational excellence using data-driven tools and insights.

• Experience working within food and beverage equipment compliance standards.

• Expertise in predictive service instruments, IoT-connected diagnostics, and data-enabled service models.

• Knowledge of global service business models, including subscription and as-a-service frameworks.

• Proficiency in multi-language environments for managing global teams and operations.

• Technical and practical knowledge of sustainability standards and regulations.

• Operational Innovator: Excels at bringing operational rigor while creating forward-thinking processes and models to ensure scalability and predictive capabilities.

• Quality-Driven Leader: Champions operations that deliver reliability and high first-time quality to prevent downstream issues.

• Partner Cultivator: Builds long-term, trust-driven relationships with partners, creating mutual value through collaboration and shared goals.

• Risk Manager: Identifies and mitigates risks before they can escalate, ensuring stable, compliant, and reliable operations.

• Global Architect: Adept at balancing global priorities with local challenges, customizing solutions to meet regional needs.

• Change Leader: Expertly leads traditional functions through transformation, instilling confidence and delivering impactful

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.

• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.