Senior Manager, Talent & Development Operations

As a Senior Manager, Talent & Development Operations, you will leverage your strategic expertise and operational acumen to shape and lead the end-to-end delivery of talent & development services and initiatives within our organization. This includes overseeing a global team, optimizing processes, driving operational efficiencies, and ensuring the seamless deployment of learning and talent programs that align with our organization's strategic goals.

You will act as a key partner to internal stakeholders, facilitating collaboration between COE, regional teams, Meetings and Events, Finance and others to enhance employee experiences through streamlined operations and innovative solutions. This role requires excellence in process management, strong people leadership, and a passion for creating systems that scale globally, while providing high-impact learning and talent solutions across all regions.

What You'll Do for Us

• Global Support for Learning Services. Lead the delivery of end-to-end logistics support for global learning programs, ensuring seamless execution and alignment with organizational needs. This includes overseeing the planning, coordination and deployment of initiatives such as instructor-led training sessions, leadership development programs and Education Assistance. Collaborate with cross-functional teams and regional stakeholders to ensure these programs are delivered effectively, with a consistent focus on quality and experience.
• Data and Insights: Collaborate with the COE and HR Solutions Team to develop metrics dashboards, reporting and insights that measure the effectiveness and operational health of our programs. Use these insights to identify gaps, improve efficiency, and enhance experience.
• Operational Excellence and Process Support. Your expertise in process improvement methodologies and stakeholder engagement will be critical in driving operational efficiencies, process automation, and end-to-end service enhancements across Talent & Development Operations. By partnering with the COE, HR Solutions and cross-functional teams, you will design scalable, consistent and aligned processes that embody the vision of simpler, better, faster, ensuring seamless service delivery and exceptional employee experience. Additionally, you will ensure robust documentation of all operational processes and create knowledge management frameworks to support global scalability and consistency.
• Budget and Vendor Management Oversight: Oversee budgets for global T&D programs, including tracking expenses for experience logistics, tuition fees, and vendor services, while optimizing resources and processes. Manage a team responsible for vendor and budget related processes, ensuring all activities are completed accurately, timely, and in alignment with company policies to support seamless operations and financial accountability.
• Service Delivery and Escalation Management: You will be the primary escalation point for operational challenges and service delivery issues, taking ownership to ensure timely and effective resolution while driving continuous quality improvement for Talent & Development. Analyze escalations to identify root causes and collaborate with stakeholders to develop and implement sustainable actions. Regularly monitor and evaluate service performance, ensuring operations consistently meet or exceed predefined Service Level Agreements and maintain high standards of service delivery.
• Team Connector and Coach. As the leader of more than 8 Operations Consultants, you will foster a culture of collaboration, accountability and continuous growth. You will motivate your team and provide them with the necessary support and development opportunities to enhance their skills and thrive.

• Bachelor's degree in Business Administration, Human Resources, or related field.
• 10+ years of work experience in HR or related fields, preferably in a multinational/multi-country environment.
• Experience with HR Technology Platforms (Workday, Learning Pool, Qualtrics, etc.) is strongly preferred.
• Exceptional organizational and leadership skills.
• Strong stakeholder management skills.
• Excellent ability to communicate and collaborate with cross-functional teams.
• Focus on customer experience.
• Demonstrates comfort in a fast-paced delivery execution environment where priorities shift frequently.
• Self-starter willing to jump into challenging situations.
• Excellent problem-solving and critical-thinking skills.