Senior Director, Order To Cash Process Optimization Lead
Role Overview
The Senior Director - Order to Cash Optimization lead is a pivotal leadership position responsible for driving continuous operational excellence, standardization, and transformation across global business functions. The role holds accountability for developing and maintaining a transparent, streamlined, and scalable service delivery model. This includes leveraging best-in-class methodologies, challenging established practices, and embracing innovation to ensure that the organization's operations are future-ready, cost-effective, and resilient.
Reporting to Vice President for Finance Optimization, the Senior Director will collaborate with multiple internal and external partners, including Operations Units (OU), TCCC Functional Hubs (FH), Genpact Functional Hubs, DTS, Contractors, and other third-party vendors. This role demands a visionary leader with the ability to balance strategic foresight, operational rigour, and stakeholder management to enable transformative change.
Key Responsibilities
Optimization Leads / Global Process Ownership
Policy Governance & Risk Management
People & Organizational Management
Data & Technology Stack
Leadership & Strategic Partnership
Key Qualifications & Experience
Bachelor's degree in Business Administration, Finance, Operations Management, Information Technology or related field; Master's degree preferred.
Minimum of 10 years' experience in operations, process optimization, or global business service management, with at least 5 years in a senior leadership role.
Demonstrated expertise in service catalogue management, process mapping, policy governance, risk management, and technology strategy.
Proven track record of leading large, cross-functional and multi-geographic teams with high impact.
Strong analytical and problem-solving abilities, with a focus on data-driven decision making.
Excellent communication, negotiation, and stakeholder management skills.
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Experience with digital transformation initiatives, including RPA, IA, AI/Gen AI, and cloud technologies.
Ability to drive organizational change and foster a culture of innovation and continuous improvement.
Key Competencies
Strategic Vision: Ability to see the big picture, anticipate future trends, and align operations to long-term business objectives.
Operational Excellence: Deep understanding of process optimization, standardization, and the practical implementation of global best practices.
Change Leadership: Capacity to lead change initiatives, influence stakeholders, and overcome resistance to new ways of working.
Technological Savvy: Up-to-date knowledge on emerging technologies and their application in operational settings.
Financial Acumen: Strong grasp of cost management, budget control, and value realization.
Collaboration & Influence: Skilled in building consensus, driving cross-functional collaboration, and managing complex stakeholder landscapes.
Risk & Resilience: Adept at identifying risks, developing mitigation strategies, and ensuring operational continuity.
Skills:
Leading Change; Influencing; Business Process Automation; Technology Investments; Business Process Transformation; Change Leadership; Generative AI; Innovation; Order to Cash (OTC); Cost Optimization; Third Party Vendors; Global Initiatives; End to End Process; Agile Methodology; Automation; Communication; Compliance; Initiating Change; Artificial Intelligence (AI); Process Optimization; Process Improvements; Process Ownership; Process Leadership; Process Standardization; Continuous Improvement; Process Improvement Initiatives; Operational Excellence
The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Life Insurance
- FSA
- HSA
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Adoption Leave
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Happy Hours
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Volunteer Time Off
- Personal/Sick Days
Financial and Retirement
- 401(K) With Company Matching
- Pension
- Performance Bonus
- Financial Counseling
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Mentor Program
- Access to Online Courses
- Internship Program
- Leadership Training Program
- Professional Coaching
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)