Retail Sales Leads serve as Brand Ambassadors for The Coca-Cola Company by providing impeccable guest service, salesmanship and leadership to other Retail employees and guests. Under the direction and oversight of management, Retail Sales Leads may oversee basic operational functions, including handling customer concerns, verify registers/safe, monitor breaks and lunches, process returns/refunds, on-board / mentor new associates. The Retail Sales Lead Ambassador will refer all duties which require managerial experience and/or approval to the management team (e.g. disciplinary action).
Leader of Self: individual contributor, responsible for ensuring individual performance is optimal and supporting overall team performance which may occasionally involve taking on leadership roles within the team.
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Key leadership behaviors in role:
- Develop self and ensure individual performance is optimal
- Contribute to team effectiveness
- Collaborate with internal/external customers
Primary Responsibilities/Accountabilities:
In addition to Retail Sales Ambassador roles and responsibilities, the Lead Ambassador is responsible for supporting the store management team in overseeing the operational functioning of the store including, but not limited to:
- Mentor/On-board new Retail Sales Associates.
- Consistently meet performance sales goals
- Drive brand awareness and lasting customer relationships.by converting Guests through interacting with the product, promoting store campaigns and contests
- Act as a Brand Ambassador consistently modeling and upholding The Coca-Cola Company Core Values.
- Handle POS transactions accurately and efficiently.
- Lead and guide and motivate sales floor team by suggesting different approaches to engage with the guest and be used and following up to ensure timely and quality execution against expectations.
- Assist Store Leadership with operational procedures: conducting inventory, cycle counts, ordering, opening and closing registers, counting safe, guest recovery, preparing bank deposits, cleaning, retrieving/sending emails, accepting/receiving shipments, product returns, paid ins/outs, cash refunds and voids, key item walks.
- Act a liaison between store associates and store leadership to create a fun and collaborative work environment.
- Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating The Experience, store associate engagement and shrink.
- Maintain visual standards and follow the plan-o-grams set by the planners and merchandise manager.