Manager, Process Innovation

The vision for Enterprise Services is to make services Simpler, Better, and Faster... at Optimum Cost. Doing so provides a competitive advantage for the Company and System. We seek a highly motivated and detail-oriented Process Innovation Manager to join the Enterprise Services ('ES') Strategy & Operations team. Reporting to the Sr. Director, Strategy & Operations, the Process Innovation Manager will be responsible for supporting the development and execution of process innovation strategies (e.g. process reengineering, digital automation), maintaining insights on the Enterprise Services global Services Portfolio, and connecting Process Innovation with Digital and Automation opportunities. The ideal candidate will have a proven track record of supporting stakeholders in the design and execution of global process improvements aligned with Company strategy, familiarity with end-to-end process mapping and modeling techniques, a strong financial understanding, and strong communication and presentation skills to effectively communicate process recommendations to stakeholders at all levels.

• Leverage technology (MURAL, Visio) to deliver process mapping documentation, including standard operating procedures and workflow diagrams.
• Document existing services provided and related operational/performance metrics.
• Perform 'look-back' process audits to evaluate the effectiveness of implemented changes and track the impact and value of processes improved.
• Advise business partners on workflow improvements to maximize the value of business processes and technology tools. Maintain the library of process documentations.

• Lead cross-functional teams in identifying and executing process innovation opportunities focused on the Enterprise Services Portfolio.
• Develop and maintain relationships with key stakeholders across the Company to effectively navigate a global organization.
• Simplify complex topics and create innovative solutions for issues in collaboration with stakeholders.
• Accelerate support for automation opportunities with Digital & Technology Services.

• Conduct research to identify process innovation opportunities and best practices in the industry.
• Analyze and interpret complex data & workflow patterns to identify process improvement opportunities, integrating financial insights to ensure cost-effective solutions.
• Utilize Business Services Industry resources to research emerging trends, technologies, and process methodologies in Business Services.

• Bachelor's degree required (Business, Economics, Engineering)
• Strongly Preferred: MBA, Masters in business or finance, and / or Professional Certification, Six Sigma Certificate

• The ideal candidate will have at least 3-5 years of experience in roles of increasing responsibility, including strategy, consulting, planning, financial analysis, and operational roles.
• Demonstrated experience in supporting and improving global processes.
• Extensive experience in current state process benchmarking and mapping.

• Superior analytical skills with the ability to collect, analyze, and interpret complex data, driven by intellectual curiosity.
• Ability to develop reports and dashboards (Power BI) for evaluating operational performance metrics.
• Familiarity with process mapping techniques and software, such as Visio or MURAL.
• Strong communication skills to prepare meaningful, insightful, and actionable presentations (1-pagers, Exec Summaries, clear simple story telling) and recommendations to management.
• Strategic thinking to see the big picture from a business perspective yet able to drill down and perform detailed analysis as needed, combined with pragmatism and sound judgement about policy vs. process tradeoffs
• Ability to work in a self-directed, agile manner, effectively balancing competing priorities.
• Enterprise Mindset, putting the enterprise first in decision-making.
• Strong business partnership mindset for supporting Platform Services Hubs on key initiatives, with a strong understanding of financial implications.
• Systems thinking with an understanding of upstream and downstream interdependencies in systems and workflows.
• Experience applying UX and Human-Centric Design principles to optimize processes, tools, and communications with end-users in mind.