Manager, Business Systems

What You'll Do for Us

We empower our employees to challenge the status quo, make bold recommendations, experiment, and adapt, so we can grow together and make a great business even better. The Manager, Business Systems is a key member of the Customer Service & Transportation (CS&T) Strategic Initiatives team, providing support to the NAOU Supply Chain CS&T organization by delivering reporting and dashboard solutions to drive decision-making and efficiencies across our team and stakeholders.

The primary responsibilities of this role are as follows:

• Translate structured & unstructured datasets into clear and compelling insights that lead to actionable recommendations to drive business results, using modern cloud-based analytical and reporting/dashboarding tools.
• Evaluate and improve tools to respond to new ideas and changing business needs.
• Participate in the development of analytical capabilities and digitization initiatives for the Supply Chain CS&T organization, including quick-win reporting and dashboarding/scorecard solutions to assist teams in rapid problem solving.
• Attend and support key analytics presentations and provide analytical rigor/technical expertise to improve decision-making in support of product order and transportation processes.
• Monitor effectiveness of delivered analytical solutions - both qualitatively (accuracy, timeliness, user experience) and quantitatively (productivity, improved stakeholder satisfaction metrics).
• Work closely with leaders and members of peer teams and cross-functional business partners to analyze business data, define requirements, build and optimize data solutions and continually innovate new ideas to help NAOU Supply Chain drive productivity and improve customer satisfaction.
• Support the CS&T Strategic Initiatives team in the implementation of strategic projects, financial analysis and process improvements.
• Support optimization of CS&T data and reporting, visualizations and automation.
• Drive the implementation of product order and transportation projects related to master data management.
• Strategically align with stakeholder partners to ensure compliance to business requirements and data best practices.
• Provide coaching and guidance to other analysts and support the Strategic Initiatives team on process improvements by acting as a subject matter expert on data policies, processes, and systems.
• Support the development of advanced analytical methods by extracting and mining data from multiple sources to provide actionable insights for solving business problems, driving productivity and/or improving the customer experience.
• Deliver insights while keeping an optimal balance of time to deliver and level of detail/accuracy given data availability and accuracy.
• As tools are deployed, build and refine knowledge of the business to help the CS&T function move faster going forward.

• 2-5 years of experience working in data-specific roles
• 2+ years experience with Power BI/Tableau/SQL
• Advanced knowledge of data management and analytical methods, technologies and tools
• Ability to execute highly complex or specialized analytics
• Bachelor's degree in finance, engineering, business, or supply chain, advanced degree preferred
• Data visualization & storytelling expertise
• Advanced experience in Extract, Transform, Load (ETL) processes
• Familiarity with mathematical optimization and linear programming
• SAP, OTM, Anaplan expertise and experience preferred
• Working knowledge of data integration best-practices
• Programming expertise (e.g. VBA, Python) preferred
• Project management experience in digitization initiatives a plus
• Ability to thrive in a fast-paced and ever-changing environment and collaborate with different individuals and organizations to reach common goals

• Unique hybrid role which will allow the candidate to utilize their data analytical and reporting skills while learning the world of supply chain
• Opportunity to work alongside Iconic & Innovative Brands in diverse multicultural environment: the NAOU Supply Chain portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, PowerAde, fairlife & Topo Chico
• Exposure to World Class Leaders: availability to global leaders that will expand your network