Global Operations Analyst

We are seeking a highly organized, detail-driven, and solutions-oriented Global Operations Analyst to join our dynamic team. You will play a critical role in supporting departmental operations- streamlining processes, supporting critical projects and events, and ensuring the highest standards of efficiency, accuracy, and compliance

The ideal candidate thrives in a fast-paced, cross-functional environment, enjoys solving problems, and can seamlessly balance competing priorities without losing sight of the details.

What You'll Do For Us:

• Process Improvement & Standards: Collaborate to identify, develop, and enforce process improvements and data standards within the department.
• Event Support: Assist in planning and executing the annual CAD Conference, CAD Connects, and other internal and external department meetings and events.
• Service Ticket Processing: Research and resolve service tickets related to SAP access, audit tool access/questions/issues, CAD Teams channels, and other systems.
• Onboarding & Training: Support the onboarding process for new hires, ensuring a smooth and efficient transition into the organization. Deliver training to new and existing team members on departmental processes and procedures.
• Audit Support: Participate in audit testing under the supervision of an audit team member, including attending client process walkthroughs, executing test procedures, and documenting and communicating results.
• Department Purchase Orders (PO): Facilitate department PO set-up and monitoring.
• Audit Tool Implementation: Assist in the rollout of new audit tools, including departmental trainings and process documentation. Contribute to the creation and maintenance of the audit methodology site.
• User Access Reviews: Conduct regular user access reviews to ensure compliance with company policies and standards.
• Team Collaboration: Serve as an ambassador for the department and company by consistently demonstrating a positive, can-do attitude and a commitment to collaboration and excellence.
• Special Project Participation: Actively contribute to special projects, audits, reviews, department training, and other initiatives as needed

• Language Mastery: Demonstrated fluency in English, both written and spoken.
• Education: Bachelor's degree in business, Accounting or Information Technology or related field.
• Technical Skills: Proven ability to quickly learn, adapt to, and proficiently utilize a range of business systems, software, and tools.
• Professional Experience: Minimum of one year relevant full-time work or internship experience.
• Flexibility & Adaptability: Proven ability to thrive in a fast-paced, complex environment with competing priorities and shared workspaces, including adapting to new challenges and environments both on-site and off-site.
• Communication Skills: Strong verbal and written communication skills, including the ability to identify gaps in logic and articulate ideas effectively.
• Analytical & Critical Thinking: Possess excellent analytical skillset and critical thinking abilities to evaluate problems, identify solutions, and drive impactful outcomes.
• Leadership & Interpersonal Skills: Demonstrated leadership potential with the ability to collaborate effectively as a team player, build trust, and engage with a diverse range of clients and colleagues.
• Client Focus: Show a consistent ability to deliver high-quality communication, work products, and outstanding client service.
• Instruction Compliance: Excel in giving and following instructions accurately and efficiently while ensuring work efforts align with desired outcomes.
• Event Coordination: Experience assisting in the preparation and execution of department events.

• Positive Attitude: As an ambassador for the department and company, consistently exhibit a positive, solution-focused approach.
• Attention to Detail: Ensure meticulous attention to detail in all assigned tasks to guarantee optimal outcomes.
• Adaptability: Willingness to take on other assigned tasks and responsibilities as needed to support team success.