The Employee Care Advisor maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former Coca-Cola employees. The Employee Care Advisor focus on meeting and exceeding the customer's expectations, delivering rapid, right first-time solutions without visible handoffs to the customer, responding to their inquiries via any of the available channels, phone, email, chat, etc, demonstrating great depth of knowledge on all processes and company policies and programs.
What You'll Do for Us:
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Provide support for active and former Coca-Cola employees, serving as the main point of contact for every program or policy inquiry and other HR related on demand requests or concerns, including complex, sensitive and/or confidential inquires.
Conduct appropriate research and analysis according to each request.
Determine and Provide accurate first contact Resolution and key on demand data whenever possible
Responsible to coordinate and deliver timely training to all New Hires and New Managers in the company in HR related processes, tools, and resources available
Be an expert on all HR related processes, company tools, policies and procedures and BU specifics.
Meet and exceed quality and productivity metrics while maintaining a constant focus on improving the Customer Experience and attaining high levels of Customer Satisfaction
Qualifications & Requirements:
At least 3 years in Customer Service Experience
University/Bachelor's degree (preferable)
Human Resources Experience (preferable)
90% fluent and written English
What We Can Do for You:
Agile Mind-set: We have a bias toward action. We bring people and resources together to carry out our work with real-world-tested approaches. We take risks, seeing failure as an opportunity to learn fast and pivot fast.
Inclusive environment: We build connections across our network to truly hear one another. We trust each other enough to have creative tension, knowing an essential ingredient to our growth is the diversity of our backgrounds, perspectives, and collective knowledge.
Global Connections: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others.
Community of Belonging: We're an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work.