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The Boeing Company

Customer Support Representative

Beijing, China

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Main Responsibilities:

  • Solicit RFQ from customers, and provide recommendations for current and future pricing where applicable.
  • Support sales to offer the best price to customers and analyze data.
  • Support sales to promote new product lines.
  • Meet or Exceed annual target in China region.

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  • Follow up customers for payment of their outstanding balances.
  • Coordinate with sales with tenders and proposals to customers.
  • Coordinate with sales to visit key accounts in their territory.
  • Follow up quotations in a timely manner to help secure an order, and where needed provide status to the appropriate sales team members and managers.
  • Coordinate with sales and/or Operation to identify priority customer shipments
  • Support sales to identify new business opportunities with existing manufactures we represent or new ones.
  • Support sales to increase customer volume through contractual obligations.
  • Deal with customer orders and provide feedback on shipments.
  • Handle aftersales discrepancy.
  • Solve problems with customers in a timely manner.
  • Ensure the sales team function as a team to provide better support to customers.
  • Ability to analyze data from Dashboard and act proactively.
  • Assist customers for AOG cases.

  • Basic Qualification:
    • Excellent written and oral communication skills in both Chinese and English is a must.
    • Experience in the material business of Aerospace industry.
    • Good problem-solving ability.
    • Eager to learn and grow.
    • Ability for minimal travel domestically and internationally.
    • Basic knowledge on electronic commercial platform/system.
    • Good command of MS office.
    • Good team collaborative spirit.

    Preferred Qualification:
    • SAP knowledge
    • Customer service experience
    • Bachelor's Degree (or higher) in aviation related disciplines

    Work Authorization:
    • Employer will not sponsor international applicants for employment visa status.
    • Candidates must be legally authorized to work in the country/region where the position is located. Benefits and pay are determined at the local level and are not on Boeing US-based payroll.
    Export Control Requirements: Not an export control position

    Equal Opportunity Employer:

    We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

    We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

    Client-provided location(s): Beijing, China
    Job ID: Boeing-00000419990
    Employment Type: Other