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The Auto Club Group

Field Travel Agent

Jackson, MI

It's a great time to join AAA The Auto Club Group!


Job Type:

Full time

Exempt/Non Exempt:


Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG)

  • Established brand that has been around for over 100 years. Our members know and trust us!
  • Branch offices present a unique dynamic for selling
    • Walk-in traffic also provides the chance for selling opportunities daily
  • Field Travel Agents receive 100% backing from one of America's most trusted brands to include paid training
  • Travel Partner Training Certifications provided
    • Travel benefits for completing online training programs to include: Free cruises and Agent Trip Rewards
  • Membership to the International Airlines Travel Agent Network (IATAN)

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  • Benefits include: Hotel and car rental discounts, deeply discounted rates by cruise and tour partners and exclusive access to various shopping categories
  • ACG Travel's Premier Membership with American Society of Travel Advisors (ASTA)
  • Preferred Partner Member benefits with industry leading partners
  • ACG Travel Expertise Development Trip Program
    • Program provides Travel Advisors with first-hand travel experience of ACG's strategic destinations and suppliers
  • Company provided LEADS as well as the opportunity to sell to the existing membership base
  • Offices house travel, membership and insurance sales staff

  • Excellent opportunities to build a career path:

    Pursue corporate leadership roles in the Distribution channel or elsewhere in the organization, such as:

    • Travel Sales Leadership
    • Field Sales Leadership
    • Learning & Development
    • Field Agent Support
    • Vendor & Product Development
    • Marketing

    A DAY IN THE LIFE of a Field Travel Agent

    The Auto Club Group is seeking prospective Field Travel Agents who can generate new sales, retain existing members and grow ACG's overall book of business through our multiple product offerings. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members

    • Establishes and grows mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat Travel bookings
    • Achieves assigned travel, membership, and credit card sales goals
    • Sells cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services
    • Prepares complex and/or large scale domestic and international travel packages
    • Completes reservations and advise clients regarding documentation requirements
    • Makes necessary travel arrangements (i.e. reservations, collect money, and process documents)
    • Receives and champions customer concerns through to resolution
    • Ask for referrals, build and grow a book of client business by utilizing the AAA ACG lead system
    • Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives

    What it's like to work for The Auto Club Group:

    • Serve our members by making their satisfaction our highest priority
    • Do what's right by sustaining an open, honest and ethical work environment
    • Lead in everything we do by offering best-in-class products, benefits and services
    • ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable


    Layered Compensation Plan:

    • Unlimited Commissions
    • Monthly Booking Bonus
    • Quarterly New Hire On-Pace Bonus
    • $15/hour guaranteed base plus commission opportunities
    • First year average New Hire Base+ Compensation $42,000+

    ACG offers excellent and comprehensive benefits packages:

    • Medical, dental and vision benefits
    • 401k Match
    • Paid parental leave and adoption assistance
    • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
    • Paid volunteer day annually
    • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
    • AAA Membership
    • Discounts, perks, and rewards and much more


    Required Qualifications:


    • High school diploma or equivalent

    Work Experience

    • 1-year business to consumer sales

    Successful candidates will possess:

    • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads
    • Advanced consultative selling techniques utilizing thorough product knowledge
    • Strong phone sales and prospecting skills
    • Excellent verbal and written communication skills combined with strong customer focus
    • Ambition, motivation and drive
    • Excellent listening skills and ability to understand customer needs
    • Ability to proactively grow a personal book of business and repeat clients

    Work Environment

    This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.


    Who We Are

    Become a part of something bigger.

    The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

    And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

    We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

    To learn more about AAA The Auto Club Group visit

    Important Note:

    ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

    The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

    The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

    Regular and reliable attendance is essential for the function of this job.

    AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

    Client-provided location(s): Jackson, MI, USA
    Job ID: AutoClub-JR5802
    Employment Type: Full Time

    Perks and Benefits

    • Health and Wellness

      • Mental Health Benefits
      • Health Insurance
      • Dental Insurance
      • Vision Insurance
      • Life Insurance
      • Short-Term Disability
      • Long-Term Disability
      • HSA With Employer Contribution
      • Pet Insurance
    • Parental Benefits

      • Adoption Assistance Program
    • Work Flexibility

      • Flexible Work Hours
      • Remote Work Opportunities
      • Hybrid Work Opportunities
    • Office Life and Perks

      • Casual Dress
      • Company Outings
      • On-Site Cafeteria
      • Holiday Events
    • Vacation and Time Off

      • Paid Vacation
      • Leave of Absence
      • Volunteer Time Off
      • Paid Holidays
      • Personal/Sick Days
    • Financial and Retirement

      • Performance Bonus
      • Relocation Assistance
      • 401(K)
      • 401(K) With Company Matching
    • Professional Development

      • Lunch and Learns
      • Leadership Training Program
      • Promote From Within
      • Access to Online Courses
      • Mentor Program
      • Shadowing Opportunities
      • Tuition Reimbursement
    • Diversity and Inclusion

      • Employee Resource Groups (ERG)
      • Diversity, Equity, and Inclusion Program

    Company Videos

    Hear directly from employees about what it is like to work at The Auto Club Group.