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TE Connectivity

Customer Service Specialist

Pasay, Philippines

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview


  • Monitoring of incoming orders via EDI including daily workflow control and resolution of IDOC error
  • Manual order entry for non-EDI customers
  • Review and resolution of incomplete orders and blocks by working with customers and Sales (PPQ/MOQ block, credit block, EDI block, etc)
  • Review customers' backlog orders and follow up with Planning and Logistics to ensure on-time delivery to meet customers' request dates. TE confirms the date to achieve STR performance and billing attainment.
  • Expedite Planning to avoid high-cost premium freight and line stoppages for source delay
  • Process drop-shipment orders and constant follow-up on shipment status for critical issues.
  • Send shipping documents to customers for customs clearance.
  • Update Shipping Conditions in SO, submit a Premium Freight request for a delayed part and coordinate with the warehouse for urgent shipment.

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  • For VMI/CMI customers, plan and manage consignment hub inventory to ensure hub inventory is available for customer consumption by creating KB orders.
  • Monitor KB orders to have stock available and shipment on time.
  • Create/upload KE orders for billing when customers pull from the consignment hub.
  • Check unconfirmed orders and coordinate with Planners to confirm SAP orders.
  • Tabulate customer forecast to provide hub billing projection.


  • Review of customers' actual demand and forecast so that customers' requirements are met and avoid excess inventory or non-moving stock.
  • Follow-up with consignment hub customers to clear aging hub inventory


  • Complete the hub inventory reconciliation report and resolve inventory discrepancies at the hub.


  • Cycle count at consignment hub warehouse and reconcile the inventory with TE record (policy deviation to defer cycle count in FY20 and FY21


  • Regular follow-up with Sales to ensure pricing in SAP is up to date.
  • Follow up on open disputes/invoice discrepancies with Customer, Finance & Sales to ensure the best possible A/R results and if necessary, issue credit/debit notes to resolve the discrepancies.
  • Update Customer Master changes via Corporate Coding
  • Update Customer PN cross-reference for new projects
  • Process credit notes related to quality issues.
  • Tabulate and analyze the Waterfall Chart to manage transportation issues and line down claims.
  • Any other ad-hoc activities to address customers' inquiries and issues related to Order, Pricing, Delivery, Quality, Logistics, and A,/R.

What your background should look like:


Values: Integrity, Accountability, Teamwork, Innovation

Client-provided location(s): Makati, Metro Manila, Philippines
Job ID: TE-1119939400
Employment Type: Other