Unified Communications and Collaboration / Senior IT Build Analyst (US)

Line of Business:
Technology Solutions
Job Description:

The Senior IT Build Analyst provides broad range of research, installation, maintenance, configuration, administration and/or provisioning of systems/applications. May also be involved in deployment and release management activities.

This position will play a key role in supporting the transition and maintenance of cloud-based collaboration systems. The ideal candidate will be responsible for the configuration, deployment, and support of enterprise collaboration platforms including Microsoft Teams, Webex, and Cisco Unified Communications solutions.

Key Responsibilities:
• Configure, deploy and support Microsoft Teams Rooms and Webex RoomOS devices
• Provide technical support for Webex suite of products
• Administer Microsoft Teams calling features and Teams Room systems
• Plan, design, build, and provide 24×7 support for Cisco Voice over IP infrastructure and related collaboration tools. Develop, document, and implement best practices for projects requiring in-depth knowledge of multiple technical areas.

Depth & Scope:

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• Installs, configures, upgrades, and administers business applications/systems in co-ordination with appropriate stakeholders
• Reviews, participates and implements procedures
• Researches industry standards, best practices and new innovations in technology and makes recommendations

Education & Experience:

• Undergraduate degree or Technical Certificate
• 5+ years relevant experience

Preferred Qualifications:

Experience in related IP telephony design/implementation experience including:
• Cisco Unified Communications Manager/Call Manager
• Cisco Unity/Unity Connection
• Webex Calling Suite (Calling, Meeting Teams & Video)
• Microsoft Teams Meeting and Calling suite
• Experience with LAN/WAN technologies and QOS design & implementation
• Understanding of voice protocols such as SIP, H323, MGCP, SCCP
• Knowledge of SRST, MPLS, IPSEC and WAN

Additional Skills & Requirements:
• Ability to communicate at all levels of an organization from end-user to senior management about both business and IT needs
• Excellent project management, project scoping, troubleshooting, problem resolution, documentation and customer management skills

Nice to Have:
- CCNP - Collaboration Certification
- Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

This position may require an adjusted work schedule and evening hours to meet customer needs. Candidate must be flexible to field calls and provide remote and/or on-site support outside of normal business hours, including weekends and holidays

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.