Technology Delivery Lead

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

About the Role - Manager, Technology Delivery, EUC Program

The End User Computing (EUC) Program at TD Bank focuses on modernizing and governing critical user-built applications across the enterprise. Our goal is to ensure these tools meet security, compliance, and performance standards while enabling business users to innovate safely. As a Manager, Technology Delivery within the EUC team, you will lead the deployment, integration, and maintenance of the EUC platform and related infrastructure, collaborating closely with cross-functional teams to ensure system reliability and end-to-end performance. Accountable for direct or indirect day to day management of a team of IT professionals (including both permanent and contract resources) in supporting assigned business clients / internal partners / stakeholder needs and requirements. Provides a broad range of IT Operations services, support and solutions to the organization, ensuring enterprise standards are met and business objectives are achieved.

• Manage cross -functional team of IT professionals to support assigned business clients / internal partners / stakeholder needs and requirements
• Responsible for project delivery for the set of application in their scope.
• Establish day to day management direction and define priorities and strategies consistent with the business goals and aligned to overall direction from Technology Leadership team for own area.
• Assist in the assessment of the scope and risk of projects; work with the client, project managers, and/or 3rd party vendors to ensure the development of broad project plans, budgets, and deliverables
• Manage the operations/ support/management of products/systems/ applications/services for a range of clients to support them in meeting business objectives/ goals.
• Drive incident, problem, and change management and production readiness for new environments and strategically drive simplification, automation, and end-to-end capacity and performance management
• Oversee the production of detailed operational and key service-oriented availability metrics
• Ensure timely and effective resolution of problems relating user/client processing
• Manage crisis situations and oversee the coordination of problem escalation and recovery processes
• Coordinate post-incident reviews and service quality review sessions
• Manage the integration of all systems, projects and technical interfaces to ensure a high level of service and support to the client and efficient system operation
• Negotiate and document project deliverables, timelines, project charters / costing, roles, responsibilities and critical milestones. Communicate project status and provide timely escalation of issues to ensure project objectives are met.
• Manage day-to-day vendor relationships; ensure timely/accurate communication and resolution of issues

• Measure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and that projects meet or exceed expectations
• Assess work plans and schedule impacts across portfolio and identify key schedule issues for reporting, escalate further as necessary
• Assess and review schedule impacts, and works with stakeholders to resolve; escalate (as necessary).
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines - including creation of project documentation of system requirements, estimates of scope and cost
• Track major project deliverables; communicate up-dates; support initiatives intended at reducing time-to-market and containing costs
• Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriate
• Measure and monitor the level of customer service and ensure commitments are met; analyze trends, agree on service target levels, and determine appropriate actions to enhance service levels, through effective service level management practices/ agreements
• Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projects
• May monitor and coordinate operating schedules / priorities for all infrastructure and incidents as needed to ensure operations are effectively and efficiently supported and maintained.
• Follow process management discipline for change management of all systems managed
• Ensure all testing, quality assurance and post-implementation reviews are conducted against critical success factors, per the project plan and objectives
• Ensure compliance with IT Disaster Recovery Plan (DRP) and the department's Business Recovery Plan (BRP)
• Continuously enhance knowledge/expertise in own area and keep current with industry and/or business trends

• Responsible for management of the overall team providing both leadership and technical guidance; set targets and objectives for the team, and deliver results
• Prioritize and manage own workload and support workload of team members in order to deliver quality results and meet timelines
• Foster an environment / culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism; ensure timely communication of issues/ points of interest
• Work closely with other groups, sharing knowledge of client and customer issues, needs and expectations, and contributing to sound decisions
• Contribute to the ongoing development of the team and business partners by sharing information, knowledge and lessons learned on a regular basis
• Identify opportunities and implement solutions to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
• Provide coaching, development, succession, recruitment, resource management and overall team leadership for team members and provide regular input into team members' assessment of performance and development plans
• Establish effective relationships across business, technology partners and other team members.

• Key role involved in negotiating technology costs and scope in forecasting, planning process with subset of business clients within an overall Segment CIO or within a key technology functional area.
• Advanced knowledge and understanding of assigned business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services) and managing people / projects
• Knowledgeable of external competition, industry and/or market trends in relation to own business
• Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope (e.g., multi-function within line of business)
• Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans with a short to medium term business perspective
• Manages system enhancements, new releases or projects typically focused on a specific product/application of moderate scope and complexity
• Directly or indirectly manages/Leads a group (e.g.< 25) of IT professionals (e.g., developers, analysts, specialists, administrators and project managers)
• Orchestrates the development of resolutions, plans and strategies for operational advancement
• Generally reports to Sr. Manager or Executive role.

• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 7+ relevant experience