Software Asset Management Analyst
Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Technology Solutions
Pay Details:
$59,500 - $84000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Introduction / Scope
Support the Software Asset Management (SAM) Team with respect to cost optimization, compliance, and business enablement objectives. This role provides foundational exposure to enterprise software lifecycle management, including discovery, entitlement, and consumption tracking within the ServiceNow Software Asset Management (SAM Pro) platform.
The successful candidate will be a motivated, detail-oriented professional who is eager to learn and grow within the SAM discipline. This position offers the opportunity to build a career in software asset management by developing technical and analytical skills, learning licensing fundamentals, and progressing toward professional certification.
Operational
• Support ongoing software entitlement reconciliation activities to ensure license compliance and cost accuracy.
• Maintain and validate data within ServiceNow SAM Pro, ensuring alignment between discovery and entitlement sources.
• Assist with software compliance reporting, analysis, and remediation tracking. • Document, update, and maintain SAM operational procedures, including onboarding of new software products.
• Support the preparation of software audit artifacts and reports under the guidance of senior analysts.
• Participate in data quality initiatives, process improvement efforts, and internal control testing.
• Gain familiarity with vendor licensing concepts across key publishers (Microsoft, Adobe, Oracle, IBM, etc.).
• Provide administrative support for SAM tools, dashboards, and reporting within ServiceNow.
• Support senior analysts in developing and maintaining key performance metrics for software utilization and optimization.
Interrelationships
• Collaborate with SAM team members to ensure alignment with team standards and objectives.
• Partner with technology owners, procurement, and finance to support accurate entitlement and consumption tracking.
• Assist in stakeholder communications regarding compliance findings, data gaps, and process changes.
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• Participate in team meetings, retrospectives, and process improvement sessions.
Strategic
• Develop foundational understanding of software asset management principles, software licensing, and governance frameworks.
• Contribute to continuous improvement initiatives and recommendations to enhance SAM process efficiency and control.
• Participate in ServiceNow SAM Pro enhancement discussions, testing, and knowledge-sharing sessions.
• Pursue professional development through IAITAM Certified Software Asset Manager (CSAM) certification and completion of the ServiceNow IT Asset Management Learning Path (both subsidized by TD).
• Maintain awareness of industry trends and evolving technologies that may impact SAM practices.
Technical Aptitude (Desirable but not mandatory)
• Familiarity with IT or asset management concepts, configuration management, or inventory systems.
• Exposure to the ServiceNow platform (especially SAM or ITAM modules) is an asset.
• Proficiency with Microsoft Excel or Power BI for data analysis and reporting.
• Basic understanding of Windows and cloud-based environments (Azure, AWS). • Interest in learning scripting or automation tools (PowerShell, SQL).
• Strong analytical and documentation skills with attention to accuracy and consistency.
Preferred Qualifications
• University degree in Information Technology, Business, or a related discipline.
• 1-3 years of experience in a technology, procurement, or data management environment.
• Demonstrated ability to analyze and interpret data with attention to detail.
• Excellent communication and collaboration skills with the ability to work in a team-oriented environment.
• Self-motivated and eager to learn new systems, tools, and licensing concepts. • Strong time management skills with the ability to balance multiple priorities and deadlines.
Why Join Our Team
• Be part of a CSAM-certified team leading enterprise software governance at scale.
• Gain hands-on experience in one of the largest ServiceNow SAM Pro environments in the financial sector.
• Receive structured mentorship and certification support to develop technical and professional expertise.
• Contribute directly to a program that drives measurable cost avoidance, compliance, and operational maturity across TD's technology landscape.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion