Senior Manager, HR Program Delivery

Work Location:
Mount Laurel, New Jersey, United States of America

Hours:
40

Pay Details:
$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Human Resources
Job Description:

The Senior Manager, HR Program Delivery oversees a multi-faceted function of HR professionals and provides strategic guidance in operationalizing the Bank's HR programs that meet the organization's mandate. This role manages a particular specialized functional area in the achievement of the people strategy.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees and leads a highly complex, and diverse function for an area of significant risk, complexity or scope
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management/enterprise areas
• Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals, etc.)
• Sets operational team direction and collaborates with others to execute on common goals
• Focuses on longer-range planning for functional area

• Undergraduate degree preferred or progressive work experience in addition to experience below
• Graduate degree is an asset
• 10+ years of related experience
• In depth knowledge of Program Delivery
• Expert communication, facilitation and presentation skills
• Proven ability to deal with all levels of management
• Strong Customer Service orientation and ability to establish strong working relationships with internal and external clients

• Oversees a team of HR professionals providing program and control related services and advice to partners
• Oversees the execution of annual specialized HR processes and ongoing evaluation of organizational programs, methods and processes to ensure that design aligns with the purpose, values and strategies of the organization
• Acts as a key reference point and subject matter expert for programs and processes relating to area of expertise
• Provides HR subject matter expertise on various organizing committees in the development and delivery of employee programs, as appropriate
• Liaises with other subject matter experts, internally and externally, to understand and interpret applicable legislation/regulations relating to program administration
• Ensures business partners and HR are provided with high quality advice and support
• Oversees all program administration activities, ensuring coordination of changes, monitoring the effectiveness, timeliness and accuracy of program delivery
• Coordinates department compliance with overall division guidelines as well as regulatory agencies
• Identifies key metrics and criteria for success and ensures appropriate reporting mechanisms are established and implemented
• Provides operational leadership for the effective management of organization-wide programming, developing and implementing best-in-class solutions that are scalable in support of organization and business partner goals
• Responsible to ensure effective communication to employees and leaders on operational policies, programs, processes and standards as well as improving work processes and finding efficiencies through new initiatives and other changes for continuous improvement
• Oversees research, development and implementation of new processes, technologies or operating models

• Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD's operating model to maximize efficiency, effectiveness and scale
• Plans and executes on strategic activities, reviews and communicates results, and adjusts tactics accordingly
• Executes on the annual business plan to deliver results aligned with business strategies
• Manages overall budget, revenue and expenditures, meets business objectives while increasing efficiency and effectiveness
• Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations and works closely with team to execute and implement
• Monitors and communicates the effectiveness of delivery strategies, programs, and practices related to own area of expertise
• Protects the interests of the organization - identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Ensures employees are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

• Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty
• Develops annual and/or long-term plans for own area and influences plans well beyond area managed
• Responsible for management of the overall team providing both leadership and guidance
• Sets targets and objectives for the team, and delivers results
• Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and provides regular input into employee assessments and development plans
• Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
• Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
• Acts as a brand ambassador for business area/function and the bank, both internally and/or externally

• Domestic Travel - Occasional
• International Travel - Occasional
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous