Work Location:
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$141,960 - $230,880 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
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Line of Business:
Risk Management
Job Description:
The Regulatory Lead Relationship Manager provides strategic oversight, assistance, and relationship management with multiple U.S. regulatory agencies (i.e. Federal Reserve Banks, Comptroller of the Currency, etc.) for regulatory interactions across TD Bank, US Holding Company. Primary responsibilities of this job include management of RPM relationship management or related data and reporting staff, management of exams schedules & allocations, development of policies & procedures and strategic planning for RPM team. Also serves as the primary point of contact and manages relationships and interactions with regulators to ensure proactive, timely, complete, consistent, and high-quality communications; ensuring centralized awareness and quality assurance for all regulatory requests and responses to findings; tracking delivery of all commitments to the regulators; and ensuring regulatory trends are understood across the organization. This job also requires understanding the findings and recommendations cited by regulators to streamline RPM reporting or assist business lines in prioritizing, where needed, and monitoring status of remediation efforts for assigned business lines and the RPM Relationship team.
Depth & Scope:
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
- Leads the team of Relationship Managers, in multiple locations, to ensure RPM mandate is followed
- Assigns relationship management of examination and ongoing supervision activity to staff based on areas of expertise and levels of responsibility
- May serve as Relationship Manager for exam/ongoing supervision activities depending on team capacity and expertise
- Responsible for the strategic planning of the RPM function to ensure scalable development and or implementation of specific RPM standards, policies and procedures in compliance with our mandate
- Leads the development and annual review of all materials created and posted to the departments SharePoint site for reference by all of our business lines, and partners such Audit, Compliance, and PMO teams in Canada
- Leads or contributes to effective management of financial results and budgeting activities by owning the contract relationship with our vendor Intralinks and monitoring team travel, education costs, and other expenses
- Leads team to review regulatory trends or themes noted during bank examinations and ongoing supervision activity. This includes reviewing their summaries of regulatory Findings letters before they are delivered to the SVP of Regulatory Operations and the Head of Regulatory Relationships and Government Affairs.
- Meets regularly with RPM team members to obtain status updates on their exam and ongoing supervision oversight work
- Escalates regulatory issues or violations of RPM mandate to SVP Regulatory Operations and note issues requiring Executive management or oversight council review and direction.
- Leads as charged in various agency meetings on behalf of RPM, including scheduled update meetings with the FRB and OCC lead contacts regarding changes in exam schedules, processes, or expectations
- Performs monthly QC of the RPM team and document/report results to SVP Regulatory Operations on quarterly basis regarding adherence to measurable RPM standards
- Ensures QC results are tied to staff objectives annually
- Consults and collaborates with any business line on any regulatory request or inquiry as part of on-going supervision
- As needed, collaborate with the TDBG Regulatory Program Management function for exams performed by OSFI, the Canadian regulator, Office of the Superintendent of Financial Institutions. Ensure that OSFI reviews at TD Bank follow the defined RPM process.
- Leads discussions of Regulatory Review Council related to tasked exams and participate in various Senior and Executive level review or oversight meetings
- Takes lead in conducting educational webinars for business lines regarding RPM or take lead in developing a course through TD University
- Represents RPM at Corporate Incident Management Team meetings or Privacy/Security meetings as events arise, if SVP Regulatory Operations cannot attend. Provide updates to SVP and Head of RRGA
- Analyzes exam/review results, industry shifts, Executive Management risk appetite, Congressional leanings, and assigned business line direction to provide timely notice on potential risks and regulatory agency direction
- Creates a weekly regulatory activity update report and QC the RPM team entries made before delivery of report to SVP Regulatory operations and the Head of Regulatory Relationships and Government Affairs
- Ensures team submits timely and accurate updates covering assigned business lines or oversight assignments. Prepare various reports as delegated for Executive management or department use
- Engages with Senior and Executive management of the Bank to further RPMs mandate and ensure compliance in a scalable environment
- Ensures own work, as well as work of employees managed is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies
- Self-directed and minimal level of management supervision or oversight needed
Education & Experience:
- 4-year college degree, or the equivalent combination of education and work experience required
- 15 years related experience required, preferably in Risk Management, Regulatory, or Audit in the financial services industry
- Proven ability to manage complex initiatives with multiple stakeholder interests to successful completion
- Previous management experience
- Excellent time management and people management skills
- Excellent ability to influence the decisions and actions of others without express authority
- Excellent interpersonal skills including demonstration of conflict resolution, negotiation, and relationship building skills at all levels of management
- Proven proficiency in Microsoft Office Suite
- Excellent verbal and written communications skills
- Excellent negotiation and presentation skills
- Ability to communicate complex information clearly to employees and management or assigned business lines and across the organization
- Travel required
Preferred Qualifications:
- 4-year college degree in data or technical field
- Advanced Data management applications proficiency
- Data analysis and presentation skills
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Applying common sense to deal with problems involving standardized situations - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.