Private Client Advice Auto Adjuster

Job Description:

TD Insurance is part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we're committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we're dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously to help our colleagues unlock their full potential. More than just a job, we offer rewarding careers.

The TD Insurance Private Client Advice(PCA) claims Auto team supports clients who are part of the high net worth insurance program. These clients have assigned Private Account Managers that work closely with them. We understand that these claims are sensitive in nature we have created this specialized team to support our clients in their time of need.

Job Details

If you're a compassionate, thorough and experienced professional with strong analytical and customer service skills, we want you to join our team.

We're committed to our customers and carefully consider their needs immediately following an automobile accident to ensure they feel fully supported. As a PCA Auto Claims Advisor you'll provide advice, guidance and support to our customers and ensure they feel taken care of when it matters most.

What You'll Do

You'll represent TD Insurance as a Priave Client Advice (PCA) Auto Claims Advisor and assist in facilitating and coordinating a claim from start to finish.

No matter where you work at TD you'll make a meaningful impact, grow your skills and thrive in our culture of care. As a valued member of our PCA Auto Claims Team your work will involve a range of complexity and may include the following accountabilities:

Make an Impact:

• Support customer claims from start to finish: Arrange towing, set up appraisals/estimates, gather facts and outline the extent of their coverage under the terms of their insurance policy, consult with their assigned PCA Account Manager
• Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims
• Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for the damages sustained to a customer's vehicle
• Contribute to team productivity objectives by maintaining a positive file count as well as open/close ratio
• Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non-preferred shops)

Experience Growth:

• Research coverage scenarios and apply this knowledge to your customer claim files
• Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group's deliverables

Cultivate our Culture of Care:

• Be available to respond to incoming customer inquiries via phone and email in a timely manner
• Consider every case as unique; apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement
• Provide direct supervision of clients by communicating clear claims processing requirements, maintaining detailed claims notes and delivering timely progress updates
• Participate fully as a member of the team and contribute to a positive work environment

Job Requirements

What You Need to Succeed

• Two or more years of claims adjusting experience
• Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients
• Superior time management skills and thrives in a fast-paced environment with competing priorities
• Proven ability to negotiate positive outcomes
• Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener
• Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports
• Demonstrated support for process improvements
• Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and or other relevant continuing education are preferred
• Provincial claims licensing requested
• Total loss experience or willingness to learn total loss

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet