Work Location:
Jacksonville, Florida, United States of America
Hours:
40
Pay Details:
$25.00 - $37.25 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
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Line of Business:
Financial Crimes & Fraud Mgmt
Job Description:
The KYC Analyst II conducts the work of research, analysis and perform operational processes related to the Know Your Customer program of the Bank.
This role maintains and updates detailed tracking of Customer KYC related information and profiles for regulatory reporting purposes. This role performs quality control on the work product as needed.
Depth & Scope:
- Performs more advanced, complicated, or high visibility job functions aligned with policies, standards, procedures, and job aids
- Ensures that work products are fit for purpose and audit/regulator ready
- Provides specialized analysis, non-standard reporting, and operational support to KYC Ops
- Requires a comprehensive understanding of a range of product and services, processes, procedures, systems, and concepts within their own and related areas of specialty
- Recommends problem resolution for issues that have been escalated, and/or escalate to appropriate level where further clarity or interpretation is required
- Completes work within specifically defined parameters with guidance/direction from management as necessary
- Requires solid knowledge of the GAML function and interaction points with other related areas as well as regulatory issues/requirements for jurisdictions supported
Education & Experience:
- Undergraduate Degree or equivalent professional work experience
- Direct experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners. (or)
- 4+ years' experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML. (or)
- Or for an internal candidate proven track record of excellence through metrics or manager discretion
- Strong verbal communication skills preferred
- Reading comprehension skills preferred
- Bilingual skills preferred
- Strong time management skills preferred
Customer Accountabilities:
- Maintains KYC files, data, and documents in a manner consistent with the KYC Policies and Standards in line with Service Level Agreements
- Performs reviews of customers as appropriate throughout the customer's lifecycle with TD
- Ensures that such records, data, and reviews are prepared for review by auditors and regulators
- Conducts KYC reviews, as required
- Escalates potential causes for concern to management for further action
- Supports implementation activities related to initiatives driven by the applicable specialized function including the development of and maintaining the enterprise's KYC programs
Shareholder Accountabilities:
- Prioritizes and manages own workload to meet KYC Ops requirements for service and productivity and within TD's risk appetite
- Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalates issues where appropriate
- Protects the interests of the organization - identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary
- Identifies, recommends, and effectively executes standard practices applicable to the KYC Ops discipline
- Maintains a culture of risk management and control, supported by effective processes in alignment with the Banks' risk appetite
- Is knowledgeable of practices and procedures within own area of responsibility
- Adheres to internal policies/procedures and applicable regulatory guidelines
Employee/Team Accountabilities:
- Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
- Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
- Keeps current on emerging trends/developments and grows knowledge of the business, related tools, and techniques
- Participates in personal performance management and development activities, including cross training within own team
- Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
- Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
- Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
- Acts as a brand champion for your function and the bank, both internally and/or externally
- Grows knowledge of the business, related tools and techniques
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Applying common sense to deal with problems involving standardized situations - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Continuous
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.