Head of Retail Change Management

Work Location:
Cherry Hill, New Jersey, United States of America

Hours:
40

Pay Details:
$200,000 - $225,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Develops and leads the retail change management strategy to align with enterprise priorities and long term business goals
• Responsible for maximizing retail effectiveness and productivity by leading an organized change function, successfully communicating day to day business operations, change efforts and strategic imperatives
• Develops and executes integrated change management strategies and plans that address colleague engagement, communication, training, adoption and sustainment
• Partners across multiple businesses to maintain alignment with key AMCB priorities and leading strategic programs
• Fosters strong collaboration and coordination across the matrix to uncover, prioritize and escalate issues while recommending resolution with significant influence of key decision making
• Provides leadership guidance, makes recommendations and collaborates with business leaders in developing innovative solutions
• Drives innovation around how the Bank disseminates information and communication to Retail colleagues in a compelling manner
• Development and operationalization of core programs that engages colleagues in a creative and effective manner supporting the field
• Manages and contributes to employee communications and engagement projects for the Retail bank, requiring knowledge of change management processes and principles with the ability to work in a fast-paced environment
• Anticipates emerging trends and/or risks as a basis for recommending large-scale change initiatives
• Establishes a change governance framework, metrics and reporting to track effectiveness and adoption of change
• Serves as a catalyst in both moving the business ahead through employee engagement and sustaining the business
• Works to embed company culture, engagement, and empowerment of retail store employees with TD's model, brand, and core values are at the forefront
• Collaborates, organizes, and monitors inter-connected projects across the organization to ensure alignment with our culture and engagement strategy
• Leads a team that engages the field through communications, media, and other measures to disseminate critical operational information to the front-line employees
• Identifies potential risks and resistance points to proactively develop mitigation plans
• Runs the office of US Senior Executive responsible for driving enterprise priorities, enhance organizational effectiveness. Leads strategic planning and facilitates executive decision making by preparing insights, materials, recommendations based on data and stakeholder input.
• Facilitates strategic planning providing support to senior executives in decision making and execution
• Meets TD's risk appetite & regulatory expectations: Ensures all change activities are executed within TD's risk appetite by identifying, mitigating, managing, and reporting on risk, compliance and regulatory issues per policy and guidelines. Ensures adherence to all AML/BSA policies & procedures

• Bachelor's degree required; Graduate Degree or progressive work experience in addition to experience below preferred
• 10+ years' experience; financial/banking industry preferred
• Ability to apply consultative relationship management and influencing skills across all levels with organizational prowess
• Ability to work effectively with a broad range of stakeholders and with the Retail Distribution and Product Management leadership team
• Ability to prioritize tasks and determine what is important and where value can be best added
• Organizational awareness and resourcefulness - understands who to engage to identify solutions and resolve issues. Good understanding and judgment on issues to resolve independently or to escalate
• Ability to deal with significant ambiguity and constantly changing priorities in a fast-paced environment
• Strong business acumen and analytical skill to absorb information on a variety of complex issues (financial and non-financial) and summarize key issues or concerns
• High degree of personal integrity to recognize and manage access to sensitive information about the Bank, our strategy, results, people and issues being addressed
• Excellent judgment, relationship management skills, impact and influence ability, with a demonstrated ability to work effectively with leaders at all levels