Work Location:
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$200,000 - $225,000 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
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Line of Business:
Personal & Commercial Banking
Job Description:
The Head of Core Operations Process Effectiveness concurrently oversees the delivery of a portfolio of efficiency and productivity projects for AMCB Core Lending Operations and Servicing, while ensuring the projects deliver sustainable and permanent cost savings and optimization of the business processes. Leverages digitization, optimization & enhanced simplification (DOES) - Assesses and delivers prioritized opportunities for business process improvement through use of RPA, Power Platform, and/or other Digitization & Automation (D&A) capabilities in support. Business Process Improvements. Oversees overall program financials, benefits realization analysis and manages an overall program budget for process improvements in core operations.
Depth & Scope:
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
- Oversees portfolio of efficiency initiatives which may focus on end-to-end process reengineering, organizational design improvement, and consumption/buying power optimization
- Leverages Lean Six Sigma, where appropriate, and project management methodologies to identify and generate sustainable efficiencies and expense reduction opportunities that, ideally, also improve the customer and employee experience
- Develops, communicates, and implements key metrics to track overall progress and effectiveness of performance improvement initiatives
- Monitors changes to ensure that initiatives are delivering the intended results with respect to the Customer experience, productivity enhancements, waste elimination, cost reduction, etc.; recommends adjustments and changes as appropriate
- Assists Business Leaders in linking project metrics to strategic operational objectives
- Identifies best practices - both from within and outside the TD Bank, recommends innovative opportunities to drive business performance to the next level
- Oversees business performance management of core operations unit level expense plans, business performance and FTE allocations.
- Defines goals for core operations performance management scorecard
- Accountable to ensure that an effective strategic interaction model exists between core operations, and all key sales channels for seamless support to the customers
- Develops operations strategies and objectives to ensure core lending operations servicing business attains targets and operates effectively
- Builds strong & strategic relationships with key sales channel executives and partners to ensure alignment of goals and SLA delivery
- Leads people strategy - hire, develop, motivate, and retain top talent and ensure Core Lending Operations Servicing is a desirable career destination for TD colleagues; creates an inclusive, safe, and engaging work environment for all colleague communities including diverse populations to ensure a great place to work
Education & Experience:
- Graduate degree or equivalent experience
- 7-10 years leading efficiency and productivity improvement projects
- Experience in process design and improvement initiatives and mastery of various structured problem solving methodologies, process design, reengineering and project management strongly desired
- Expert in structured problem-solving, process design/improvement and project management with in-depth experience using advanced statistical tools and techniques including process mapping required
- Project Management Professional (PMP) designation/certificate a plus
- Black Belt or Master Black Belt Lean Six Sigma a plus or senior-level expertise in the assigned Efficiency Workstream
- Facilitation/training experience of Process Improvement methods to Black Belts, Green belts, etc. a plus
- Successful track record of leading complex projects, driving results and change management as well as delivering quantifiable benefits
- Strong business acumen with thorough understanding of business financials and financial analysis
- Outstanding communication, presentation and facilitation skills
- Creative and innovative thinker willing to challenge conventional wisdom to affect change
- Ability to apply consultative relationship management and influencing skills across all levels with organizational prowess
- Practiced ability to negotiate for resources and time
- Proven leadership skills with experience in successfully implementing change management philosophy
- Strong lateral management and persuasive skills capable of delivering results through a position of influence, not authority
- Proven ability to build strong collaborative business-to-business and business-to-technology relationships
- Well-developed desktop computing skills with emphasis on MS Office products and project management tools
- Proven budgeting and fiscal management skills to include resource planning, forecasting and estimating
- Ability to think and plan both tactically and strategically moving through both fluidly
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Applying common sense to deal with problems involving standardized situations - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.