R0013762 Technology Transformation Manager

Job Description Summary

The Technology Transformation Manager - Financial Services, working for Financial Services, will lead strategic initiatives across our mortgage technology platforms. This role will be responsible for optimizing system performance, leading implementations, and aligning technology solutions with business goals. The ideal candidate will bring deep expertise in Encompass and other mortgage platforms, a strong analytical mindset, and a passion for delivering scalable, user-centric solutions. You will partner with the Financial Services Director of Analytics & Mortgage Operations and Taylor Morrison IT staff to develop strategy, to create plans and to execute initiatives consistent with overall company objectives and local mortgage and title company requirements. You will be responsible for conducting IT activities consistent with SOX compliance, control, and reporting requirements. This role requires self-motivation and relies on experience and judgment to plan and accomplish goals. You may perform a variety of complicated tasks with potential conflicting objectives and are expected to be able to use a wide degree of creativity, influence, negotiation, and collaboration skills in pursuit of results.

• Drive the evolution of mortgage applications by leading initiatives to transition processes and systems to the next generation of the Encompass platform, ensuring scalability, efficiency, and compliance
• Oversee and manage multiple projects related to mortgage technology transformation, ensure timely delivery, scope adherence and alignment with organizational goals
• Organize and execute full-cycle Encompass system implementations, including requirements gathering, configuration, testing, training, and "go live" support
• Deliver system integrations with ancillary platforms; evaluate configurations and processes to identify gaps, inefficiencies, and automation opportunities; develop and maintain business rules, forms, and compliance workflows
• Manage internal and external vendor developers to ensure quality, timely, delivery and adherence to technical standards
• Maintain strong relationships with internal and external stakeholders, ensuring high levels of satisfaction and engagement
• Serve as the primary liaison and point of contact for Encompass-related projects; maintain strong relationships with internal teams and external partners to ensure satisfaction and engagement
• Evaluate and optimize system configurations and workflows to identify gaps, inefficiencies, and opportunities for automation, including implementing robotic process automation (RPA) solutions to streamline processes and improve time efficiency
• Conduct system reviews and deliver optimization blueprints aligned with industry best practices; coordinate maintenance, troubleshooting, and ongoing support
• Collaborate with cross-functional teams to ensure seamless delivery of technology solutions that support operational goals
• Analyze large datasets to identify trends, discrepancies, and actionable insights for leadership decision-making
• Maintain high levels of client satisfaction through proactive communication, problem-solving, and continuous improvement
• Coordinate and execute system maintenance, troubleshooting, and integrations with ancillary technology platforms
• Perform other duties as assigned

• Three (3) to five (5) years of experience in mortgage systems administration, implementation, or strategy required
• Two (2) years to five (5) years of project management experience required
• Bachelor's degree in Information Technology, Computer Science, or related field is a plus, but not required
• Encompass experience is required
• Experience with LoanVision, SoftPro, PowerBI, Jira and Halo systems is a plus
• ICE Mortgage Technology Encompass Administrator Certification is a plus
• Familiarity with programming languages such as Visual Basic (VBA) and C# is a plus
• Experience managing on-site, offshore and remote team members, while quickly adapting to changing priorities and deadlines
• Proficient in building and maintaining stakeholder relationships
• Ability to partner with remote technical team and local business leadership
• Experience working in publicly owned company and/or industries with SOX compliance program Results oriented - relies on experience and judgment to plan and accomplish goals
• Self-motivated individual with ability to work independently and take initiative to achieve results
• Ability to create strong working relationships with others
• Detail-oriented and be able to multi-task
• Possess a positive attitude, be flexible in fast-paced environment, be a team player, leader, and be willing to constructively contribute to the department and overall company growth strategy
• Ability to provide positive and constructive feedback to team members Maintain confidentiality of company and customer's information
• Proficient in using communication tools such as phone and computer, including Microsoft Suite
• Ability to manage key timeframes and strict deadlines
• Deliver outstanding customer service through clear verbal and written communication, collaborating effectively with both internal and external customers
• Strong communication skills - written, verbal, and listening

• Interviewing, selecting, and training employees
• Appraising productivity; handling employee grievances or complaints, or disciplining employees
• Determining work techniques and skillsets needed
• Apportioning work among employees, organizing technology department
• Planning budgets for business priorities
• Monitoring work for legal or regulatory compliance
• Providing for safety and security of the workplace

• Remote opportunities available

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to oversee direct reports daily and provide guidance as needed
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers and higher-level manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle
• Comply with company policies and procedure

• Must be able to able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds