We trust that as a Customer Service Rep II you will: (responsibilities)
- Become proficient in scheduling through construction software program Buildpro
- Conduct Taylor Morrison procedures for home inspections and warranty work
- Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues
- Demonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
- Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison's Warranty Program
- Input and dissemination of warranty tickets and home inspections into Buildpro as well as distribute to appropriate contractors for completion
- Manage all escalated customer calls and in person visits to include documentation, follow-up, and work to assure closure on every claim
- Administer Taylor Morrison's Warranty to include claim analysis, follow-up, and work to assure closure on every claim
- Provide weekly tracking of all outstanding warranty work orders to the field and update as required utilizing excel
- Complete customer service requests timely and accurately while providing optimal customer service
- You are willing to perform other duties as assigned
- Provide minor repairs by hand such as adjustments and general home repairs
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What you will need: (competencies, behaviors & attributes)
- Customer Service Focused
- Dependable/Reliable
- Integrity/Trust
- Prioritization
- Extremely Organized
- Team Player
- Drive
About you:
- High School Graduate and have a minimum of 3 years of current or recent experience in a customer service-related position with 1-2 years' experience in residential construction is preferred
- Excellent communication skills and ability to ensure customer satisfaction
- Computer skills and ability to adapt to company systems
- Possess time management skills
- Must be highly organized and detail oriented
- Problem solving ability
- Ability to multi-task and remain focused
- Ability to maintain calm in a high stress environment
FLSA Status: Non-Exempt
Will have responsibilities such as:
- This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.
Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Ability to access, input, and retrieve information from a computer and/or electronic device
- Ability to have face to face conversations with customers, co-workers and higher level manager
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle if applicable
- Comply with company policies and procedure
Physical Demands:
- Must be able to able to remain in a stationary position up to 50% of the time
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.