We trust that as a Customer Service Coordinator you will: (responsibilities)
- Gain competence on input of data into the Newstar Warranty system
- Gain competence of Taylor Morrison procedures for conducting home reviews
- Gain competence in understanding the Taylor Morrison Warranty program and Homeowner Maintenance requirements
- Provide a high level of service to our customers and Service Representatives using guidelines established in Taylor Morrison's 1-Year Warranty program
- Gain competence in Build-Pro to help Superintendents and Subcontractors with information retrieval
- Input and Dissemination of Warranty tickets and Home Reviews into Newstar and then distribute to appropriate personnel for completion
- Maintain office files
- Handle all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
- Administer Taylor Morrison's 10 Year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
- Provide weekly tracking of all outstanding warranty work orders to the field, and update as required
- Process check requests for Building Permits and prepare Permit submittals and applications
Want more jobs like this?
Get Customer Service jobs in Sarasota, FL delivered to your inbox every week.
- Complete Customer Service Requests timely and accurately
- Order, update and distribute construction related forms
- Prepare and submit building permits
- You are willing to perform other duties as assigned
What you will need: (competencies, behaviors & attributes)
- Creative/Innovative
- Customer Service Focused
- Dependable/Reliable
- Integrity/Trust
- Prioritization
- Team Player
About you:
- Customer Service experience with a residential homebuilder highly preferred
- Experience working with warranties preferred
- Ability to work evenings and some overtime required
- Newstar system experience helpful
- High school degree or equivalent required
- Excellent communication and organizational skills
- Problem solving skills
FLSA Status: Non-Exempt
Will have responsibilities such as:
- This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.
Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Ability to access, input, and retrieve information from a computer and/or electronic device
- Ability to have face to face conversations with customers, co-workers and higher level manager
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle if applicable
- Comply with company policies and procedure
Physical Demands:
- Must be able to able to remain in a stationary position up to 50% of the time
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.
#CollegeDiversity #EarlyCareer