Customer Success Manager, Enterprise - Mexico

Curious about what it's like to work at the world's number 1 discovery platform as a Publisher Account Manager? We're glad you asked!

What is the key purpose of a Publisher Account Manager? As a Publisher Account Manager you will largely focus on optimizing existing relationships by up-selling new initiatives to publishers and improving the metrics on their site.

What skills and qualifications do I need?

For this role it is essential that you have:

• BA/BS required
• A minimum of 3 years of client-facing experience in the digital media/online publisher space
• A solid understanding of web technologies and the digital media revenue ecosystem, including web advertising measurements and analytics
• Outstanding relationship management and customer service skills to go above and beyond for your clients.
• Very strong analytical skills to collect business intelligence by monitoring/identifying trends with data
• Highly motivated, proactive, dedicated and creative in order to pull all necessary resources for the client
• High attention to detail, organized with strong communication skills
• Experience with CRM software and MS Excel (or Google Sheets)
• Fluency in English and Spanish

What will I be doing on a day-to-day basis? As a Publisher Account Manager , you will:

• Manage and grow relationships with premium publisher clients and strategic partners
• Understand the company's strategic objectives and map Taboola platform capabilities to the needs of the organization
• Develop relationships at all levels across the organization
• Understand client Strategic Objectives & KPIs in order to be able to intelligently identify opportunities and effectively up-sell and grow the partnership
• Monitor and analyze metrics and proactively take initiative to improve results
• Understand Taboola's platform capabilities and the value proposition to the Publisher based on the specific capability and user role.
• Become a trusted advisor and single point of contact to the client
• Work closely with internal Taboola teams as the liaison for all business and technical issues and opportunities
• Be a field advocate and communicate / advocate client needs to the Product Management team.
• Manage the preparation and presentation of performance reports and market insights to partners to further support growth opportunities and recommendations.
• Ensure customer satisfaction with Taboola platform and services.
• Up to 25% travel will be required.

Why Taboola?

• If you ask our employees what they love about Taboola they will tell you that here they are able to discover their best professional self, explore where they can grow to, and learn from and together with smart and talented people.
• We work with some of the biggest names in the business. Our clients include MSN, Milenio, El Universal, Grupo Imagen, Grupo Expansión, Televisa & TV Azteca
• Taboola Mexico offers a generous benefit package including health insurance.

Sounds good, how do I apply?

It's easy, submit your CV by clicking the "Apply" button below. Please submit your CV in English.

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

By submitting your application/CV, you consent that any personal information you provide will be subject to Taboola's Employee Data Policy ( https://www.taboola.com/documents/employee-data-policy.pdf ) Please review our policy carefully before submitting any of your personal information. You may contact us at privacy@taboola.com with any questions about how we collect or use your personal information, or your applicable rights.

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