Symetra has an exciting opportunity to join our service team as a Salesforce Product Owner!
About the role
As a product owner, you will be a key member of the CRM Salesforce agile team working to deliver contact center capabilities that provide efficiencies for our customer service reps and support a simple and seamless customer experience. You will represent the voice of our customer service teams across multiple lines of business and work closely with the product manager to achieve defined outcomes and key results.
What you'll do in this role
- Represent the product vision and business problems to be solved to the delivery team
- Own and maintain the product backlog, convert business problem statements to user stories
- Own the 90-day plan and updates regularly
- Prioritize backlog based on business value and agreement from stakeholders; evaluate each feature to ensure it aligns to product outcomes and key results
- Communicate with and advise business partners on progress of solution delivery
- Set the acceptance criteria for each user story/feature, refine user stories, and accept completed stories
- Work to remove impediments, participate in regular scrum team meetings and stand-ups, provide guidance and clarification on user stories
- Possess and provide authoritative knowledge on system being developed and communicate impact of change
- Ensure quality of features through facilitation and/or completion of user acceptance testing throughout the development process
- Work closely with CRM success manager on change management activities and production support process and prioritization
- Support adoption of the CRM system and works to identify system improvements
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What we offer you
"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work." Cris H. - AVP Internal Sales, Training and Development
"Symetra is inclusive of all employees regardless of their personal differences." Darrell J. - Actuary III
"Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions." Felicia D. - Financial Reporting Lead Senior Analyst
Benefits and Perks
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overvieweopens a pdf file
Compensation
Salary Range: $97,400. - $ 162,400 plus eligibility for annual bonus program
Requirements
Your experience and skills
- 5+ years' experience as a Product Owner or Business Analyst representing business needs and priorities to a technology team
- 2+ years' experience working as a member of an agile team on product execution
- 2+ years' experience working with Salesforce Service Cloud and/or Financial Services Cloud
- 2+ years' experience working Salesforce Service Cloud Voice with Amazon Connect
- Ability to take abstract and ambiguous information and organize into meaningful facts for business partners to understand
- Excellent communication skills; ability to communicate effectively with technical and business teams and executive management
- Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and, team members
- Ability to deal with the ambiguity associated with working in a fast paced and changing environment Can foster a collaborative working environment and builds trust with others
We empower inclusion.
At Symetra, we aspire to be the most inclusive insurance company in the country we're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.
We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom.
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit:
www.symetra.com/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
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