Company Description
We are One Sutherland - a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
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Description
What You'll Do: (Job description)
● Enable employee-facing customer support functions by assisting employees with various tier 1 HR requests and
help ensure our various HR platforms are maintained effectively.
● Serve as the initial point of contact for employees seeking HR assistance via phone, email, and/or tickets
(ServiceNow).
● Troubleshoot tier 1 HRIS system errors ensuring consistency & speed.
● Audit and maintain accuracy of Employee Records using various HRIS systems.
● Escalate complex inquiries to the Wayfair HR Shared Services team as needed, ensuring a smooth transition and
resolution for the employee.
● Maintain confidentiality and professionalism when handling sensitive employee information and situations.
● Adhere to established service level agreements (SLAs) for response and resolution times, consistently meeting
or exceeding performance expectations.
● Collaborate with HR team members to identify trends or recurring issues and suggest process improvements or
updates to enhance efficiency and service quality as appropriate.
● Keep accurate records of all interactions and transactions in the HR database (Workday) or ticketing system
(ServiceNow).
Qualifications
What You'll Need:
Proficiency in Workday and ServiceNow
● 2+ years experience in HR administration or similar roles
● Customer service oriented mindset
● Proficiency in English language
Additional Information
Our employees enjoy:
- Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
- Annual merit increase based on performance.
- Paid Training for all locations.
- Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
- Excellent training and supervisory support - to help you feel comfortable servicing our customers.
- Competitive Salary with attractive and attainable PBI structure.
- Paid vacation and sick leave annually.
- Exceptional Health and Life Insurance Plan
- Lunch benefits and subsidy.
- Onsite lunch concessionaire at reduced rates.
- Transportation/ Shuttle Services
- Free On-site medical suite with nurse and medical doctor.
- Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized.
- Paid referral program
- Career development & growth opportunities for advancement.
- Excellent Reward and recognition programs.
As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland's business.