FIXED TERM 12 months - Sr. Customer Service Coordinator

What makes this a great opportunity?

This is an operational role within the customer service team. This position is limited (fixed-term) to 12 months.

• Position will be part of the Supply Chain Fulfillment Team German & Northern Europe reporting to the Senior Customer Collaboration Manager Germany & Northern Europe

• Position will be responsible for Northern Europe (NE) customer service OTC daily business duties (sales order management, customer outbound, claim handling)

• This role will be the SAP Key-User for the GER & NE Customer Service and Master Data Team
• This role will further drive our automation journey for GER & NE

o EDI (Order/Invoice)
o DESADV
o ESKER (Order/Claims)

• This role will interface with the Supply Network Planning Team, with third party logistics stakeholders and distributors, Commercial Manager & Finance.

Role Responsibilities

• Order management (Availability and plausibility check, data dispatch)

• Monthly NE market touch base

• OTC development meetings [Owner] (Identify SAP improvements, Monitor IT tickets)
• Contact person for dispatchers of customers and service providers
• Ensuring delivery service for Beam customers

• Processing invoices, complaints and credit notes

• EDI / DESADV / ESKER

o Setup new customers
o Responsibilities of adding or changing customer in EDI
o Alignment and collaboration with IT Consultant/OTC Support/EDICOM (external provider)
o Maintain/Request Transportation Routes in SAP

Qualifications

• Experience in a logistics, customer service or supply planning role with exposure to customers, distributers, key account managers and finance business partners, ideally within the Spirits or drinks industry.

• Strong analytical skills

• Able positively manage tension even in challenging situations

• Ownership solving supply constraints & interpret demand signals at an early stage

• Focus on high financial and service level

• Must be fluent in local language and good in English, any additional language is a plus, but not required. Ability to communicate clearly and concisely, both orally and written.

• Experience in dealing with key account customers and service providers.

• Candidate should have experience in supply chain management departments in the FMCG retail industry

• Should work well and gladly with other people

• ERP systems knowledge

Job Segment: Logistics, Supply Chain Manager, Supply Chain, Supply Planner, SAP, Operations, Technology