Vendor Supervisor

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

• Coach and mentor vendor relations specialists
• Responsible for vendor account escalations
• Learn how to motivate and lead each vendor relations specialist on your team
• Create and maintain a weekly vendor relations specialist schedule
• Manage the vendor workflow with multiple vendors and execute on agreed-upon SLA
• Work with analytics to create vendor actionable reports
• Provide vendor relations manager and department leaders with weekly vendor scorecard
• Locate qualified vendors as business needs dictate
• Execute new vendor onboarding and initial training
• Work with the training department to develop/modify needed vendor training
• Assign out specific vendors to each vendor relations specialist. Provide in-depth coaching to vendor specialists on the current process
• Coordinate with the Design Quality Training team to rollout onboarding and initial training for new vendor(s), as needed.
• Activate and deactivate vendors to ensure that vendors meet IT Security Guidelines.
• Manage vendor invoicing and PO processing with AP and Procurement to ensure timely and accurate payments.
• Provide in-depth coaching to keep Vendors updated on the current process.
• Hold vendors accountable to agreed-upon standards that impact invoiced rates.
• Coordinate with department heads to confirm volume required and allocate accounts accordingly.
• Work with Analytics to understand and communicate volume projections and distributions.
• Coordinate quality control checks with the design team to ensure that deliverables are completed correctly.
• Host regular and frequent meetings with vendors to review metrics, including formal Monthly Business Reviews.
• Provide vendors with support virtually for feedback, discuss concerns, set goals and provide additional training as needed.
• Create Salesforce reports to manage vendor quality, SLA and Volume expectations.
• Perform special projects assigned by managers.
• Coordinate regularly with Design Staff and Supervisors to improve Vendor Performance to support department Objective Key Results.
• Handle and root cause account escalations caused by vendor quality issues. Communicate effectively and proactively with impacted departments, such as Branch Pipeline Management and Permitting, to work toward resolution.

• Bachelor Degree or equivalent
• Minimum 3 years experience
• Adapt to workload changes with enthusiasm and curiosity
• Knowledge of residential or commercial construction process;
• Ability to effectively communicate with engineering, construction, and customer-facing teams;
• Advanced knowledge of Excel, Google Suite and Salesforce;
• Proficiency in drafting using AutoCAD;
• Residential Electrical and Structural experience preferred
• Solar Industry experience preferred